Desk Attendant

The University of New Mexico; Monte Largo Hills (NM); On-site; USD 14,000 - 19,000; Full time

Job summary

The University of New Mexico is seeking a Desk Attendant to support the SRC Commons 24-hour Customer Service Desk on the Main Campus in Albuquerque. The role handles front desk duties, answers phones and emails, assists with housing transactions, and documents inquiries to ensure a smooth resident experience.

Applicants must be enrolled as students, maintain a minimum GPA, and be available for weekend and weekday hours.

Qualifications

• Experience performing customer service and administrative support in an office setting.
• Strong interpersonal skills and ability to follow procedures.
• Friendly, customer service‑oriented attitude.
• Ability to maintain confidentiality of records and information.

Responsibilities

• Provide general administrative support at the SRC Commons 24-hour Customer Service Desk.
• Answer phones and emails and address inquiries.
• Document customer service interactions and shift occurrences.
• Process resident transactions (check-in, room changes, housing applications).
• Input data into the department facility service database and manage keys.
• Monitor emergency equipment and contact campus safety if needed.
• Operate computer to input data using provided software.
• Perform additional duties as assigned.

Skills

Strong interpersonal skills

Customer service experience

Detail-oriented

Confidentiality

Clear instructions communication

Problem solving

On-campus living experience

Team collaboration

Education

Student status / enrolled

Minimum 6 credit hours per semester

Job description

Job Information

Requisition ID: req37735

Working Title: Desk Attendant

Pay: $12.00 Hourly

Campus: Main - Albuquerque, NM

Department: RLSH Operations - Front Desk (215D2)

Employment Type: Student Employment

Student Type: Student Employment

Status: Non-Exempt

Background Check Required: Yes

For Best Consideration Date: 9/1/2026

**WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD**

Under the direction of the Asst. Director of Residence Life and Student Housing, and the supervision of theStudent Housing Services Supervisor, this position plays an integral role in the quality of the on-campus experience within the University residence halls.

UNM Residence Life and Student Housing endeavors to foster inclusive, community-based living environments consciously designed for our residents' personal growth and academic success in well-maintained facilities.

This position contributes to the department mission by working with a team of peers to perform to a high standard of excellence at the SRC Commons 24-hour Customer Service Desk.

Duties and responsibilities

• Provide general administrative assistant support functions in the day-to-day operations of the SRC Commons 24-hour Customer Service Desk.
• Answer phones, and emails,andaddress day-to-day questions, concerns, or issues.
• Document customer service inquiries and interactions
• Document shift occurrences
• Administer general resident transactions, such as check-in, room change procedures and housing applications.
• Input resident work orders into the department facility service database, distribute, log, and track keys issued to residents when locked out of their living spaces, and perform routine inventory checks ofdepartment keys and office materials.
• Monitor emergency equipment and respond to residence hall emergencies, which may include contacting University Police and/or Albuquerque Fire Department, activating alarm systems, and dispatching Safety and Security Staff.
• Operate personal computer to input data utilizing provided hardware, software, and applications
• Communicate with supervisor and fellow staff members through set office procedures
• Perform additional job-related duties as assigned.

Conditions of employment

• Attend all scheduled staff meetings and training seminars.
• Be available for weekend and weekday shifts 8 AM – 8 PM
• Begin work approximatelytwo to threeweeks before the academic semester begins, continue work through the end of
• the academic semester, and work scheduled hours during University breaks and vacation periods.
• May not work over28 hours per week.
• Must be available to work on an emergency basis.
• Be enrolled in a minimum of 6 credit hours each academic semester, excluding summer.
• Maintain a minimum cumulative GPA of 2.0 or higher

Qualifications

• Experience performing customer service and administrative support in an office setting
• Strong interpersonal skills
• Ability to understand and follow specific and detail-oriented instructions and procedures
• Friendly, customer service-oriented attitude
• Ability to look at problems and issues holistically
• Experience providing clear and concise instructions
• Ability to maintain confidentiality of records and information with discretion
• Experience living in the UNM on campus residence halls
• Availability to work up to 20 hours per week, including rotating overnight, holiday and weekend shifts

Preferred qualifications

• Be a current resident at Lobo Rainforest Apartments

Please note that a pre-employment background check is required. This position is located at Lobo Rainforest.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisionswithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or anyother protected class.