On-Call Utility Customer Service Representative

City of Santa Fe Springs; Kennewick (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PERS retirement

457/401(a) DC with company conribution

Paid Time Off

Washington holidays

Casual work attire

Job summary

Benton PUD is hiring an On-Call Customer Service Representative to support our customers and the Customer Service team. This on-call, bargaining-position role starts at $26.18 per hour with an additional $3.50 per hour in lieu of benefits.

The position involves handling customer inquiries by phone and in person, processing payments, and starting/stopping electric service. The role operates on a 4/10 schedule (Mon–Thu) with a training period of eight full-time weeks.

Qualifications

• High School Diploma or GED.
• Two years of experience in a customer service role or six months in a district administrative/clerical position.
• Must pass the district testing as part of the selection process or within two years prior to the posting start date.

Responsibilities

• Handle customer calls and in-person inquiries.
• Process payments and cashiering duties; start/stop electric service.
• Answer billing questions and perform account analysis and payment arrangements.
• Maintain professionalism and comply with district policies and procedures.
• Assist with mail processing and movement, and help resolve customer service issues.

Education

High School Diploma or GED

Job description

Benton PUD is hiring an On-Call Customer Service Representative to support our customers and the Customer Service team. This on-call, bargaining-position role starts at $26.18 per hour with an additional $3.50 per hour in lieu of benefits.

The position involves handling customer inquiries by phone and in person, processing payments, and starting/stopping electric service. The role operates on a 4/10 schedule (Mon–Thu) with a training period of eight full-time weeks.