On-Call Utility Customer Service Rep

Benton County Public Utility District 1; Kennewick (WA); On-site; USD 54,000 - 62,000; Full time

Job summary

Benton County Public Utility District 1 is seeking an On-Call Customer Service Representative to support customers and the service team as needed. The role entails handling billing questions, processing payments, starting/stopping service, and resolving service requests in a customer-focused manner.

The position operates on an on-call basis with a 4/10 schedule, requires limited benefits, and training for the first 8 weeks. Credit checks apply; occasional local travel may be required.

Qualifications

• High School Diploma or GED required.
• 2 years of related customer service experience or 6 months district experience in admin/support.
• Credit check required during selection.

Responsibilities

• Assist customers by phone and in person with billing and account questions.
• Process payments and start/stop electric service; handle customer service requests.
• Maintain professionalism and follow district policies; support remittance processing and mail duties.
• Resolve customer inquiries and ensure timely service orders and disconnect/reconnects.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Benton County Public Utility District 1 is seeking an On-Call Customer Service Representative to support customers and the service team as needed. The role entails handling billing questions, processing payments, starting/stopping service, and resolving service requests in a customer-focused manner.

The position operates on an on-call basis with a 4/10 schedule, requires limited benefits, and training for the first 8 weeks. Credit checks apply; occasional local travel may be required.