On-Call Triage RN Supervisor – Hospice Care Leader

MJHS; West New York (NJ); On-site; USD 95,000 - 120,000; Full time

Job summary

MJHS is seeking an On Call RN Supervisor to lead the Call Center team, delivering expert clinical and non-clinical guidance to patients and families navigating life-limiting illness. The role requires strong nursing leadership, on-call coordination, and adherence to the Plan of Care.

Applicants should hold a BSN or better, have hospice nursing experience, and ideally NYS RN licensure with CHPN preferred. The position focuses on telephonic interventions, escalation when needed, and collaboration

Qualifications

• Graduate from an accredited School of Nursing.
• BSN or BS degree preferred.
• Three years of Hospice nursing experience.
• Supervisory or leadership experience preferred.
• 2-5 years Hospice experience/On Call required.
• New York State RN licensure.
• NYS valid license preferred.
• Current CHPN certification preferred.

Responsibilities

• Provides leadership, support, and guidance to Call Center staff for clinical/non clinical issues and situations.
• Elevates complex issues to Team Manager, AOC or Hospice MD on call.
• Provides quality professional telephonic intervention to patients based on the Plan of Care.

Skills

Nursing leadership

On-Call coordination

Telephonic triage

Education

BSN or BS in Nursing

Job description

MJHS is seeking an On Call RN Supervisor to lead the Call Center team, delivering expert clinical and non-clinical guidance to patients and families navigating life-limiting illness. The role requires strong nursing leadership, on-call coordination, and adherence to the Plan of Care.

Applicants should hold a BSN or better, have hospice nursing experience, and ideally NYS RN licensure with CHPN preferred. The position focuses on telephonic interventions, escalation when needed, and collaboration