On-Call Triage RN Supervisor

MJHS; Fort Lee (NJ); Presencial; USD 90.000 - 110.000; Jornada completa

Descripción de la vacante

MJHS is seeking an On Call RN Supervisor to lead our Call Center clinical and non-clinical operations within our hospice and palliative care programs. This role provides leadership, support, and guidance to the Call Center staff and escalates complex issues to the Team Manager, AOC, or Hospice MD on call.

The RN Supervisor will deliver high-quality telephonic interventions to patients based on the Plan of Care, ensuring compassionate, compliant care.

Formación

• Three years hospice nursing experience.
• Supervisory or leadership experience preferred.
• On-call nursing experience required.
• RN licensure (NY) required or preferred.
• CHPN certification preferred.

Responsabilidades

• Provides leadership, support, and guidance to Call Center staff for clinical/non-clinical issues and situations.
• Elevates complex issues to Team Manager, AOC or Hospice MD on call.
• Provides quality professional telephonic intervention to patients based on the Plan of Care.

Conocimientos

Nursing leadership

On-call nursing

Call Center leadership

Telephonic patient care

Educación

BSN or BS degree

New York State RN licensure

NYS license preferred

CHPN certification preferred

Descripción del empleo

Our groundbreaking hospice and palliative care programs offer a broad range of services in the community or facility-based to help patients and their families ease the burden of managing a life-limiting illness or end of life care.

The On Call RN Supervisor provides leadership, support, and guidance to Call Center staff for clinical/non clinical issues and situations. The Supervisor elevates complex issues to Team Manager, AOC or Hospice MD on call. The RN Supervisor also provides quality professional telephonic intervention to patients based on the Plan of Care.

• Graduate from an accredited School of Nursing, BSN or BS degree preferred
• Three years of Hospice nursing experience
• Supervisory or leadership experience preferred
• 2-5 yearsHospice experience/On Callrequired
• New York State RN licensure
• NYS valid license preferred
• Current CHPN certification preferred

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