On-Call Ticket Office Concierge

MGM Resorts; United States; On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Wellness incentive programs

Employee hotel/food & beverage/retail/

Discounts with company partners

Free meals in employee dining room

Professional development & networking

Job summary

MGM Resorts Biloxi is seeking an On-Call Ticket Office Representative to help sell and issue live show tickets at the Beau Rivage Theatre. You will greet guests, upsell, and process orders while delivering an exceptional guest experience and maintaining accuracy in transactions.

The role requires flexibility for on-call shifts, including weekends and holidays, and familiarity with basic computer tasks. Employee perks include wellness programs and dining/discount benefits.

Qualifications

• Flexibility to work on-call shifts, including weekends and holidays.
• Ability to manage multiple tasks while delivering friendly guest service.
• Proficiency with basic computer tasks and ticketing processes.

Responsibilities

• Greet guests, engage with them, upsell/cross-sell, and process ticket orders.
• Provide high level of service, solving problems and ensuring guest safety.
• Balance a cash drawer and varied tender types for show ticket sales.

Skills

Customer service

Cash handling

Upselling

Problem solving

Attention to detail

Guest safety

Job description

MGM Resorts Biloxi is seeking an On-Call Ticket Office Representative to help sell and issue live show tickets at the Beau Rivage Theatre. You will greet guests, upsell, and process orders while delivering an exceptional guest experience and maintaining accuracy in transactions.

The role requires flexibility for on-call shifts, including weekends and holidays, and familiarity with basic computer tasks. Employee perks include wellness programs and dining/discount benefits.