VIP Lounge Concierge: Elite Guest Experience

MGM Resorts International; Biloxi (MS); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Wellness incentive programs

Hotel, food, retail and entertainment

Free meals in employee dining room

Health & Income Protection benefits

Professional development and volunteer

Job summary

MGM Resorts International is seeking a VIP Lounge Representative at Beau Rivage in Biloxi, MS. The position offers part-time hours with a starting rate of $16.28 per hour and involves delivering elevated service to our valued guests, managing reservations, and ensuring seamless VIP experiences.

You will handle check-ins/outs, guest billing with hosts, and daily VIP lounge operations, including reporting and room assignments. Must be 18+ with a HS diploma or GED.

Qualifications

• Must be 18 years old or older.
• High School diploma or GED or equivalent.

Responsibilities

• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while fostering good relations with guests and the property.
• Resolve guest bills with casino hosts for additional food, beverages or show tickets.
• Ensure correct charges and credits are posted, handle cash and credit transactions, and balance all cash and cash equivalents.
• Open the VIP lounge daily by following department standards, including running Opera reports and assigning rooms for VIP arrivals.
• Close the VIP lounge daily by following department standards, ensuring rooms are assigned, amenities sent, keys handed to the front desk, and next-day reports run.

Skills

Customer service

Cash handling

Guest relations

Team player

Education

High School diploma or GED

Tools

Opera system

Job description

MGM Resorts International is seeking a VIP Lounge Representative at Beau Rivage in Biloxi, MS. The position offers part-time hours with a starting rate of $16.28 per hour and involves delivering elevated service to our valued guests, managing reservations, and ensuring seamless VIP experiences.

You will handle check-ins/outs, guest billing with hosts, and daily VIP lounge operations, including reporting and room assignments. Must be 18+ with a HS diploma or GED.