Ticket Office Representative (On Call) - Beau Rivage

MGM Resorts; United States; On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Wellness incentive programs

Employee hotel/food & beverage/retail/

Discounts with company partners

Free meals in employee dining room

Professional development & networking

Job summary

MGM Resorts Biloxi is seeking an On-Call Ticket Office Representative to help sell and issue live show tickets at the Beau Rivage Theatre. You will greet guests, upsell, and process orders while delivering an exceptional guest experience and maintaining accuracy in transactions.

The role requires flexibility for on-call shifts, including weekends and holidays, and familiarity with basic computer tasks. Employee perks include wellness programs and dining/discount benefits.

Qualifications

• Flexibility to work on-call shifts, including weekends and holidays.
• Ability to manage multiple tasks while delivering friendly guest service.
• Proficiency with basic computer tasks and ticketing processes.

Responsibilities

• Greet guests, engage with them, upsell/cross-sell, and process ticket orders.
• Provide high level of service, solving problems and ensuring guest safety.
• Balance a cash drawer and varied tender types for show ticket sales.

Skills

Customer service

Cash handling

Upselling

Problem solving

Attention to detail

Guest safety

Job description

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an On-Call Ticket Office Representative , you will set the tone for an exceptional guest experience by assisting with the sale and issuance of show tickets for live entertainment in the Beau Rivage Theatre. In this role, you will play a key part in delivering unforgettable moments-helping us own the guest experience and create WOW memories that stay with them long after their visit.

THE STARTING RATE:

$13.00 an hour

THE DAY-TO-DAY:

• Greet and engage with guests, smiling, and hearing their stories as you upsell, cross-sell, and process ticket orders
• Provide a high level of service when interacting with guests, using problem-solving, attention to detail, and guest safety.
• Utilize and balance a cash drawer and various tender types for ticket sales

THE IDEAL CANDIDATE:

• Demonstrates flexibility to work an on-call schedule with varied shifts, including weekends and holidays
• Can handle multiple tasks at one time
• Ability to perform fundamental tasks on a computer

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11975