Customer Service Representative 22141

The Car Park; Boise (ID); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

PTO 14 days

Paid parental leave

Volunteer time off

Paid holidays

Bereavement

Medical insurance

Dental insurance

Vision insurance

Flexible health spending accounts

Short-term disability

Life insurance

401(k)

Job summary

The Car Park in Boise, ID is seeking an entry-level Customer Service Representative to join our growing team. You will handle incoming calls, assist guests with parking, and help ensure smooth operations across our garages and events.

We value professionalism, reliability, and a sense of humor. Benefits include 14 days PTO, parental leave, holiday pay, health insurance, a 401(k), and opportunities for career advancement.

Qualifications

• High School diploma or greater.
• 1+ years in customer service, sales, or telemarketing.
• Excellent communication skills, written and oral.
• Typing 30+ words per minute recommended.
• Punctuality and trustworthy.
• Ability to multitask.

Responsibilities

• Answer incoming calls from local parking locations.
• Assist guests, valets, and monthly parkers with entry and exits.
• Direct communication with Field and Ambassador Staff for events and incidents.
• Monitor camera surveillance and parking systems in garages and lots.
• Explain ticket fees, hours, and events over the phone.

Skills

Customer service

Windows 10

Communication

Typing 30+ wpm

Punctuality

Multitasking

Education

High School diploma or greater

Tools

Windows 10

Job description

Customer Service Representative 22141# Customer Service Representative 22141Boise, ID 83702## OverviewSalary Range$15.00 - $15.00 HourlyLevelEntryPosition TypeFull TimeJob ShiftAnyEducation LevelGED or High School## DescriptionWHO WE AREProfessionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.WHO WE NEEDThe Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations. This position provides assistance to customers entering and exiting garages and providing general parking information. * Assist guest, valets, and monthly parkers, with entry and exits into and out of garages when the help button is pressed in the lane.* Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.* Monitor camera surveillance and parking systems in all area parking garages, and lots.* Test garage and elevator intercoms and manage garage space counts* Answer general questions about ticket fees, on-street parking hours, and events over the phone.IDEAL CANDIDATE SKILLS* Excellent customer service skills* High proficiency with Windows 10 or similar operating systems.* Must possess excellent communication skills: written and oral.* Being able to type 30+ words per minute is recommended.* Punctuality and trustworthy* Ability to multitask.MINIMUM REQUIRED QUALIFICATIONS* High School diploma or greater.* 1+ years in customer service, sales, or telemarketing experienceBENEFITS WE OFFER* 14 days of Recharging your Battery (PTO)* Paid Parental Leave* Volunteer Time Off (VTO)* Paid holidays* Bereavement* Medical, Dental, Vision* Flexible and health spending accounts* Short term disability* Critical illness and accident benefits* Life insurance, tuition reimbursement* 401(k) and more are available to eligible Team Members* There’s also the opportunity to work with a genuinely awesome team of co-workersProfessionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.*\\*\\*\\*Equal Employment Opportunity*