On-Call Shelter Support Specialist

The Salvation Army; City of Rochester (NY); On-site; USD 17,000 - 26,000; Part time

Job summary

The Salvation Army in Rochester seeks an On-Call Resident Assistant to support Hope House residents under the supervision of the Program Manager. You will help create a hospitable and safe environment, perform shift duties, and maintain logs and records.

The role requires at least one 8-hour shift per month and availability to cover three Salvation Army holidays per year. A high school diploma (GED acceptable) is required, with crisis intervention and computer skills essential for daily

Qualifications

• Crisis intervention, interpersonal and communication skills needed.
• Basic computer skills required for intake data, time sheets, emails and daily logs.
• High School Diploma or GED is the minimum requirement; an associated degree is preferred.

Responsibilities

• Provide support to shelter residents.
• Monitor residents' activities within the shelter; complete daily shift log and review the communication log each shift.
• Conduct security wanding upon admission and random checks.
• Move through facility to ensure cleanliness and safety; follow house rules.
• Refer to alternative emergency shelters when beds are unavailable.
• Maintain basic records; complete electronic intakes and accurate time sheets.
• Check work email daily; attend monthly staff and resident meetings.
• Participate in mandatory in-person and online trainings; complete all required training.
• Clean linens and maintain facility cleanliness (inside and perimeter).
• Perform other duties as assigned.

Skills

Crisis intervention

Interpersonal skills

Communication skills

Basic computer skills

Education

High School Diploma / GED

Associated Degree preferred

Job description

The Salvation Army in Rochester seeks an On-Call Resident Assistant to support Hope House residents under the supervision of the Program Manager. You will help create a hospitable and safe environment, perform shift duties, and maintain logs and records.

The role requires at least one 8-hour shift per month and availability to cover three Salvation Army holidays per year. A high school diploma (GED acceptable) is required, with crisis intervention and computer skills essential for daily