Evening Shelter Support Specialist

The Salvation Army; City of Rochester (NY); On-site; USD 21,000 - 29,000; Part time

Job summary

The Salvation Army, Hope House in Rochester, NY, seeks a Resident Assistant to support shelter residents during evening shifts (Tue & Thu 2:45 p.m. – 11:15 p.m.). You will monitor activities, maintain logs, perform welfare checks, and assist with referrals while ensuring a safe, hospitable environment.

Responsibilities include intake data entry, time reporting, and participation in staff meetings. Flexibility for relief shifts and ongoing training is required.

Qualifications

• High School Diploma or GED required; associated degree preferred.
• Crisis intervention, interpersonal and communication skills required.
• Flexible in schedule; available for relief hours as needed.
• Basic computer skills for intakes, time sheets, email and daily logs.

Responsibilities

• Provide support to shelter residents.
• Monitor residents within the shelter; complete daily shift log checklist and review electronic logs.
• Conduct security wanding for admissions and random wand checks.
• Make rounds to ensure rooms are clean, facility secure, and rule compliance.
• Refer clients to alternative shelters when beds are unavailable.
• Maintain basic record keeping, enter electronic intakes, and complete time sheets.

Skills

Crisis intervention

Interpersonal skills

Communication skills

Flexibility

Computer skills

Education

High School Diploma / GED

Associated Degree preferred

Tools

Database software

Timekeeping software

Job description

The Salvation Army, Hope House in Rochester, NY, seeks a Resident Assistant to support shelter residents during evening shifts (Tue & Thu 2:45 p.m. – 11:15 p.m.). You will monitor activities, maintain logs, perform welfare checks, and assist with referrals while ensuring a safe, hospitable environment.

Responsibilities include intake data entry, time reporting, and participation in staff meetings. Flexibility for relief shifts and ongoing training is required.