Evening Shelter Assistant - Resident Support & Safety

The Salvation Army; City of Rochester (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

The Salvation Army's Hope House in Rochester seeks a Resident Assistant to support residents and help maintain a hospitable, safe environment in the shelter. Shifts are Tuesday and Thursday, 2:45 p.m.

- 11:15 p.m., with responsibilities including monitoring residents, completing logs, and basic duties to keep the facility secure and clean. Qualifications include a high school diploma or GED (associate degree preferred), crisis intervention and strong communication skills, and the ability to

Qualifications

• High School Diploma or GED; associate degree preferred.
• Crisis intervention, interpersonal and communication skills.
• Able to work in a changing and challenging environment.
• Flexible schedule including relief hours.
• Basic computer skills for intakes, time sheets, email, daily logs.

Responsibilities

• Provide support to shelter residents.
• Monitor residents and complete daily Shift log checklist; review the Communication Log each shift.
• Conduct security wanding at admission and random wand checks.
• Round the facility every half hour; ensure rooms are clean and that clients follow house rules.
• Make referrals to alternative emergency shelter providers when beds are unavailable.
• Maintain basic record keeping; perform electronic intakes and timely time sheets.
• Check your individual work email daily.
• Attend monthly staff and resident meetings; complete mandatory trainings.
• Complete all mandatory training (in-person and online).
• Clean linens and maintain cleanliness of the facility.
• Other duties as assigned.

Skills

Crisis intervention

Interpersonal skills

Communication skills

Adaptability

Computer skills

Education

High School Diploma or GED

Associate degree preferred

Job description

The Salvation Army's Hope House in Rochester seeks a Resident Assistant to support residents and help maintain a hospitable, safe environment in the shelter. Shifts are Tuesday and Thursday, 2:45 p.m.

- 11:15 p.m., with responsibilities including monitoring residents, completing logs, and basic duties to keep the facility secure and clean. Qualifications include a high school diploma or GED (associate degree preferred), crisis intervention and strong communication skills, and the ability to