On-Call Residential Concierge | Flexible Shifts | DC, VA & MD

Compass Concierge; Washington (District of Columbia); Hybrid; USD 26,000 - 28,000; Full time

Job summary

Compass Concierge is seeking On-Call Residential Concierge for flexible staffing across DC, Virginia, and Maryland. You will cover shifts at different properties, provide exceptional front-desk service, manage access and deliveries, and support residents and vendors with professionalism.

This role requires dependable attendance and comfort learning new environments. On-call employees are scheduled based on weekly availability and must report on time for confirmed shifts.

Qualifications

• Strong customer-service and communication skills.
• Dependable attendance and punctuality.
• Ability to adapt quickly to different properties and procedures.
• Professional judgment and independent work habit.
• Maintains professional appearance and demeanor.

Responsibilities

• Greet and assist residents, guests, vendors, and prospective residents.
• Manage visitor access, packages, deliveries, and resident requests.
• Learn and follow property-specific procedures and expectations.
• Communicate professionally with residents, property management, and Compass leadership.
• Maintain shift notes, incident documentation, and building records.
• Monitor lobby activity and maintain a professional front-desk environment.
• Respond to resident concerns, unexpected situations, and emergencies.
• Adapt quickly when working at different Compass properties.

Skills

Customer service

Communication

Dependability

Adaptability

Attention to detail

Professional conduct

Job description

Please Review the Schedule Before ApplyingThis opening is specifically for on-call Residential Concierges who can provide reliable, ongoing availability to help cover staffing needs across Compass properties in DC, Virginia, and Maryland.On-call employees are scheduled based on the weekly availability they submit and are not guaranteed a set number of hours or a permanent weekly schedule. Compass requires on-call employees to keep their availability current and generally work or make themselves available for at least 2–3 shifts per week and two weekends a month.Available Shifts: 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AMEmployment Type: On-CallLocation: Various sites across DC, VA, and MDPay: $19–$20 per hourThis position is best suited for someone looking for flexible or supplemental work who can maintain dependable weekly availability.The RoleAt Compass Concierge, we don’t just staff a desk. We create an experience.As an On-Call Residential Concierge, you provide coverage when Compass properties have open shifts or additional staffing needs. Because you may work at different residential communities, you must be adaptable, comfortable learning new environments, and able to provide consistent Compass-level service wherever you are assigned.This is not casual or last-minute gig work. Once you request or accept a shift and are confirmed to work, you are expected to report on time and fulfill that commitment.What You’ll DoGreet and assist residents, guests, vendors, and prospective residentsManage visitor access, packages, deliveries, and resident requestsLearn and follow property-specific procedures and expectationsCommunicate professionally with residents, property management, and Compass leadershipMaintain accurate shift notes, incident documentation, and building recordsMonitor lobby activity and maintain a professional front-desk environmentRespond appropriately to resident concerns, unexpected situations, and emergenciesAdapt quickly when working at different Compass propertiesWhat We’re Looking ForStrong customer-service and communication skillsDependable attendance and punctualityThe ability to adapt quickly to different properties and proceduresProfessional judgment and comfort working independentlyStrong written communication and attention to detailCalm and professional handling of difficult situationsComfort learning technology and property-management systemsProfessional appearance and workplace conductA reliable transportation or commuting plan for the areas you identify as availableOngoing availability for at least 2–3 shifts per week and every other weekendPrevious residential Concierge experience is a plus, but not required. We welcome candidates from hospitality, hotels, property management, luxury retail, corporate reception, private clubs, senior living, and other high-touch customer-service environments.How On-Call Scheduling WorksOn-call employees are required to update their availability each week in Compass's payroll and scheduling system. Available hours are based on staffing needs and are not guaranteed. Employees are paid for the hours they actually work and train.When you accept an approved shift, Compass and the employee you may be relieving are counting on you to report as scheduled. Consistent communication and reliability are essential to remaining active on the on-call team.The Right FitYou may be a strong fit if you:Want flexible or supplemental workCan provide meaningful weekly availabilityEnjoy variety and working in different residential communitiesLearn new procedures quicklyAre dependable once you commit to a shiftWork well independentlyWant to gain experience across multiple propertiesAre interested in being considered for permanent Compass opportunities as they become availableIf that sounds like you, we'd love to hear from you.Equal Employment OpportunityCompass Concierge Services, LLC is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.