ON-CALL Receptionist

Belmont Village Fort Lauderdale; Fort Lauderdale (FL); Presencial; USD 19.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth and Training

BV Cares employee support

Exclusive discounts

Continuing education

Employee milestones

Referral bonuses

Descripción de la vacante

Belmont Village Senior Living in Fort Lauderdale is seeking a friendly Receptionist to welcome residents, families and visitors, answer calls, and coordinate greetings. You will support clerical tasks, and maintain a calm, hospitable environment while contributing to daily operations.

The role emphasizes reliability, empathy, and strong English communication, with collaboration across departments. You will assist with sign-in kiosks, transportation scheduling, RSVPs and guest meals, helping

Formación

• High School diploma or equivalent.
• Experience with multi-line phone systems and professional phone etiquette.
• Proficiency using office software applications for daily tasks.
• Clear verbal and written English communication.
• Demonstrates initiative and strong critical thinking.
• Strong administrative and organizational skills.
• Professional, pleasant, team-oriented attitude.
• Reliable attendance essential for operations.

Responsabilidades

• Greet residents, visitors and staff warmly.
• Manage and direct incoming calls professionally.
• Address inquiries promptly with empathy and dignity.
• Log and coordinate package distribution.
• Collaborate with departments to promote communication.
• Monitor access via kiosk sign-in and respond to emergencies.
• Assist Concierge with transportation scheduling and event RSVPs.
• Maintain an organized workspace for efficiency.
• Make hospitality and resident satisfaction a priority.

Conocimientos

Phone etiquette

Administrative skills

Organizational skills

English communication

Initiative

Team oriented

Attendance reliability

Customer service

Educación

High School diploma or equivalent

Herramientas

Software applications

Descripción del empleo

ABOUT THE ROLE

As a Receptionist atBelmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors and guests visiting our community. Your primary responsibility as a Receptionist is to provide exceptional customer service and hospitality by supporting administrative tasks as needed and contributing to a welcoming and safe environment. The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.

YOUR TYPICAL RESPONSIBILITIES

• Greet residents, visitors and staff warmly

• Manage and direct incoming phone calls efficiently and professionally

• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity

• Log and coordinate distribution of packages as appropriate

• Collaborate with various departments to promote effective communication

• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure

• Assists the Concierge with maintaining the resident transportation scheduled and managing event RSVPs and guest meal reservations

• Maintain an organized workspace to promote efficiency and preserve first appearance impressions

• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

MINIMUM QUALIFICATIONS

• High School diploma or equivalent

• Proven experience with a multi-line phone system with demonstrated professional phone etiquette

• Demonstrated proficiency utilizing software applications to perform job-related tasks

• Must be able to communicate clearly in verbal and written English

• Demonstrates initiative with advanced critical thinking skills

• Proven administrative and organizational skill set

• Professional, pleasant and team oriented attitude

• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Please note that the above Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties and skills required.

BELMONT VILLAGE PERKS

• Career Growth and Training programs led by Belmont Village subject matter experts

• BV Cares direct employee support program for severe and unexpected hardships

• Exclusive discounts and offers from leading retailers and brands

• Complimentary unlimited continuing education courses

• Celebration of Employee Milestones and Achievements

• Referral bonus opportunities

ABOUT THE COMPANY

Belmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values: Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.

BENEFITS AVAILABLE

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

EOE

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.

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