Receptionist

Belmont Village Senior Living; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer match

Paid Time Off

Short-term disability

Long-term disability

Life insurance

Job summary

Belmont Village Senior Living is seeking a friendly Receptionist to be the first point of contact for residents, families, vendors and guests. You will deliver exceptional service, handle calls, coordinate inquiries, and support the front desk with courteous, professional hospitality in a fast-paced senior living community.

The role emphasizes reliability, initiative and clear communication to help residents thrive and feel welcome every day.

Qualifications

• High School diploma or equivalent required.
• Proven experience with a multi-line phone system with professional phone etiquette.
• Proficiency using software applications to perform tasks.
• Clear verbal and written English communication.
• Initiative and strong organizational skills.

Responsibilities

• Greet residents, visitors and staff warmly in person and by phone.
• Manage and direct incoming calls on a multi-line system efficiently and professionally.
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity.
• Log and coordinate distribution of packages.
• Collaborate with departments to promote effective communication.
• Monitor access and respond to emergencies per policy.
• Assist with resident transportation scheduling and event RSVPs.
• Maintain an organized workspace and prioritize hospitality.

Skills

Customer service

Communication

Initiative

Teamwork

Phone etiquette

Education

High School diploma or equivalent

Tools

Multi-line phone system

Office software

Job description

About The Role

As a Receptionist at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors and guests visiting or calling our community. Your primary responsibility as a Receptionist is to provide exceptional customer service and hospitality by supporting administrative tasks as needed and contributing to a welcoming and safe environment. The ideal Receptionist candidate has a high standard of personal excellence, is reliable, takes initiative, and communicates clearly. The Receptionist excels in a fast-paced, engaging position, collaborates effectively with a diverse team, and prioritizes exceptional hospitality while helping seniors thrive as they age.

Your Typical Responsibilities

• Greet residents, visitors and staff warmly in person and by phone


• Manage and direct incoming phone calls on a multi-line system efficiently and professionally


• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity


• Log and coordinate distribution of packages as appropriate


• Collaborate with various departments to promote effective communication


• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure


• Assists the Concierge with maintaining the resident transportation scheduled and managing event RSVPs and guest meal reservations


• Maintain an organized workspace to promote efficiency and preserve first appearance impressions


• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

Minimum Qualifications

• High School diploma or equivalent


• Proven experience with a multi-line phone system with demonstrated professional phone etiquette


• Demonstrated proficiency utilizing software applications to perform job-related tasks


• Must be able to communicate clearly in verbal and written English


• Demonstrates initiative with advanced critical thinking skills


• Proven administrative and organizational skill set


• Professional, pleasant and team oriented attitude


• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Please note that the above Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties and skills required.

About The Company

Founded in Houston in 1997, Belmont Village is an integrated developer, owner, and operator of high-quality senior living communities, with more than 5,000 employees and 5,000 units. Our 35 locations across the country and in Mexico City, provide award-winning independent, assisted living and memory care programs. We are proud to collaborate with UC San Diego, USC, UCLA, and Baptist Health South Florida to innovate programs for cognitive health and life enrichment. Belmont Village is a market leader in major markets including the San Francisco Bay Area, Los Angeles, San Diego, Chicago and South Florida. Renowned for distinctive design, high standards of life and safety, and reputation for leading edge, quality programming, Belmont Village has been certified as a Great Place to Work® since 2018 and has been recognized by U.S News & World Report as Best in Senior Living.

Benefits Available

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

EOE

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.

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