Concierge

Apploi; Aliso Viejo (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Career growth

BV Cares program

Retail discounts

CE credits

Employee milestones

Referral bonus

Job summary

Belmont Village Senior Living in Aliso Viejo, CA, is seeking a Concierge to serve as the first point of contact for residents, families, vendors, and guests. You will provide exceptional hospitality, assist with administrative tasks, and support a welcoming and safe community environment.

The role requires a reliable, empathetic team player who thrives in a fast-paced setting, maintaining strong communication across departments and delivering outstanding resident experiences.

Qualifications

• Experience with a multi-line phone system and professional phone etiquette.
• Proficient in MS Office to perform administrative tasks.
• Clear verbal and written English communication.
• Shows initiative with strong critical thinking.
• Organizational and administrative skills; reliable attendance.

Responsibilities

• Greet residents, visitors and staff warmly.
• Manage and direct incoming phone calls efficiently and professionally.
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity.
• Log and coordinate distribution of packages as appropriate.
• Collaborate with various departments to promote effective communication.
• Monitor community access via kiosk sign-in and respond to emergencies per policy.
• Schedule transportation, coordinate resident trips, and assist with event setup.
• Record maintenance work orders in an electronic system.
• Maintain an organized workspace to promote efficiency and first impressions.
• Make hospitality and resident satisfaction a top priority in every interaction.

Skills

Phone system

MS Office

English communication

Initiative

Organization

Teamwork

Attendance

Education

High School diploma or equivalent

Tools

MS Office

Job description

Monday 7:30 AM- 3:45 PM

ABOUT THE ROLE

As a Concierge at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors and guests visiting our community. Your primary responsibility as a Concierge is to provide exceptional customer service and hospitality by providing reliable information to those in need, supporting administrative tasks as needed and contributing to a welcoming and safe environment. The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.

YOUR TYPICAL RESPONSIBILITIES

• Greet residents, visitors and staff warmly
• Manage and direct incoming phone calls efficiently and professionally
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity
• Log and coordinate distribution of packages as appropriate
• Collaborate with various departments to promote effective communication
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
• Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
• Record maintenance work order requests through an electronic record system
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

MINIMUM QUALIFICATIONS

• High School diploma or equivalent
• Proven experience with a multi-line phone system with demonstrated professional phone etiquette
• Demonstrated proficiency with MS Office applications to perform job-related tasks
• Must be able to communicate clearly in verbal and written English
• Demonstrates initiative with advanced critical thinking skills
• Proven administrative and organizational skill set
• Professional, pleasant and team oriented attitude
• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Please note that the above Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties and skills required.

BELMONT VILLAGE PERKS

• Career Growth and Training programs led by Belmont Village subject matter experts
• BV Cares direct employee support program for severe and unexpected hardships
• Exclusive discounts and offers from leading retailers and brands
• Complimentary unlimited continuing education courses
• Celebration of Employee Milestones and Achievements
• Referral bonus opportunities

ABOUT THE COMPANY

Belmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values: Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.

BENEFITS AVAILABLE

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

EOE

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.