On-Call Payments Platform Tech Support Engineer

verygoodsecurity; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

VeryGoodSecurity is seeking a hands-on technical Support Engineer to join our security tokenization platform team. The role emphasizes debugging, troubleshooting network and integration issues, onboarding new customers, and resolving tickets during PT business hours.

You’ll lead incident responses, own operational decisions, and coordinate with Engineering and GTM teams to notify customers, plan maintenance, and communicate impacts.

Qualifications

• Hands-on technical role in support of tokenization platform.
• Experience onboarding customers and resolving tickets.
• Familiarity with incident management processes.

Responsibilities

• Debugging and troubleshooting network and integration issues.
• Onboard new customers and resolve tickets during PT business hours.
• Lead incident responses and coordinate with Engineering and GTM teams to communicate with customers and schedule maintenance.

Job description

VeryGoodSecurity is seeking a hands-on technical Support Engineer to join our security tokenization platform team. The role emphasizes debugging, troubleshooting network and integration issues, onboarding new customers, and resolving tickets during PT business hours.

You’ll lead incident responses, own operational decisions, and coordinate with Engineering and GTM teams to notify customers, plan maintenance, and communicate impacts.