On-Call IT/OT Support Analyst II (Manufacturing)

Weyerhaeuser; Lebanon (OR); On-site; USD 83,000 - 124,000; Full time

Job summary

Weyerhaeuser in Lebanon, Oregon, is seeking an IT Professional to maintain desktops, servers, printers, switches, APs, CCTV, and OT/IT systems in a manufacturing setting. You will handle end-user requests, document resolutions, and participate in after-hours on-call rotation.

Responsibilities include hands-on fixes, asset management, and collaboration with IT/OT teams to ensure reliable operations at Santiam facility, with emphasis on safety and continuous improvement.

Qualifications

• Associate’s degree in information technology or equivalent combination of education and/or experience.
• Three plus years’ experience in technical administration of PCs, Printers, Servers, with demonstrated broad-based technical abilities.
• Experience supporting the IT infrastructure needs of a manufacturing facility.
• Strong oral and written communication skills.

Responsibilities

• Field incoming help requests from end users in a courteous and professional manner.
• Record, track, and document the problem-solving process through to final resolution.
• Identify and learn software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications.
• Install, upgrade, and support desktops, laptops, servers, printers, switches, wireless AP’s, CCTV, and other ancillary systems.
• Adhere to organizational asset, change, problem, and incident management processes.
• Track all IT / OT assets at assigned location.
• Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines.
• Actively participate in IT / OT Team meetings.

Skills

Troubleshooting

Communication

Problem-solving

Manufacturing IT

Education

Associate degree in IT

Four-year IT degree

Tools

Microsoft

Google

Cisco

ITIL

Job description

Weyerhaeuser in Lebanon, Oregon, is seeking an IT Professional to maintain desktops, servers, printers, switches, APs, CCTV, and OT/IT systems in a manufacturing setting. You will handle end-user requests, document resolutions, and participate in after-hours on-call rotation.

Responsibilities include hands-on fixes, asset management, and collaboration with IT/OT teams to ensure reliable operations at Santiam facility, with emphasis on safety and continuous improvement.