Technical Support Analyst II

Weyerhaeuser; Lebanon (OR); On-site; USD 83,000 - 124,000; Full time

Job summary

Weyerhaeuser in Lebanon, Oregon, is seeking an IT Professional to maintain desktops, servers, printers, switches, APs, CCTV, and OT/IT systems in a manufacturing setting. You will handle end-user requests, document resolutions, and participate in after-hours on-call rotation.

Responsibilities include hands-on fixes, asset management, and collaboration with IT/OT teams to ensure reliable operations at Santiam facility, with emphasis on safety and continuous improvement.

Qualifications

• Associate’s degree in information technology or equivalent combination of education and/or experience.
• Three plus years’ experience in technical administration of PCs, Printers, Servers, with demonstrated broad-based technical abilities.
• Experience supporting the IT infrastructure needs of a manufacturing facility.
• Strong oral and written communication skills.

Responsibilities

• Field incoming help requests from end users in a courteous and professional manner.
• Record, track, and document the problem-solving process through to final resolution.
• Identify and learn software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications.
• Install, upgrade, and support desktops, laptops, servers, printers, switches, wireless AP’s, CCTV, and other ancillary systems.
• Adhere to organizational asset, change, problem, and incident management processes.
• Track all IT / OT assets at assigned location.
• Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines.
• Actively participate in IT / OT Team meetings.

Skills

Troubleshooting

Communication

Problem-solving

Manufacturing IT

Education

Associate degree in IT

Four-year IT degree

Tools

Microsoft

Google

Cisco

ITIL

Job description

DescriptionThis role is located in our Santiam, OR Wood Products Manufacturing Facility, and is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP’s, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary IT/OT systems. This role will work closely with business users, mill site staff, and IT / OT teammates, and will take part in the after-hours/on-call rotation.Typical Duties:Field incoming help requests from end users in a courteous and professional mannerRecord, track, and document the problem-solving process through to final resolutionIdentify and learn software and hardware used and supported by the organizationPerform hands-on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applicationsFamiliarize end users with basic software, hardware, and peripheral device operationInstall, upgrade, and support desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, CCTV, and other ancillary systemsAdhere to organizational asset, change, problem, and incident management processesTrack all IT / OT assets at assigned locationMaintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelinesActively participate in IT / OT Team meetingsQualificationsDemonstrated safety focusAssociate’s degree in information technology or equivalent combination of education and/or experienceThree plus years’ experience in technical administration of PCs, Printers, Servers, with demonstrated broad-based technical abilitiesSkilled and experienced supporting desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc.Problem-solving skills and the ability to learn new technologiesStrong oral and written communication skillsHighly Valued Skills:Experience supporting the IT infrastructure needs of a manufacturing facilityExperience supporting the OT infrastructure needs of a manufacturing facilityProcess Control Technician / EngineerMicrosoft, Google, CISCO, ITIL or similar CertificationsFour-year degree in information technology or related fieldAbout WeyerhaeuserWe sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.We know you have a choice in your career. We want you to choose us.What We Offer:Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $82,500-$123,800 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.Retirement: Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours and paid parental leave for all full-time employees.Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.Job Information TechnologyPrimary LocationUSA-OR-LebanonSchedule Full-timeJob Level Individual ContributorJob Type ExperiencedShift Day (1st)Relocation Assistance Available