OTI Support Technician (On-Site)

Roseburg Forest Products

Weldon (NC)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

401(k) with company match

Comprehensive medical, dental, and vision insurance

Vacation starting at 3 weeks

Education assistance

Mental health benefits

Job summary

A leading forest products company in Weldon, NC, is seeking an OTI Support Technician to maintain and troubleshoot operational technology infrastructure. The successful candidate will ensure systems reliability while supporting end users and managing technology equipment. Candidates should possess strong Windows and network skills, a focus on safety, and be available for on-call duties. This full-time role offers a comprehensive benefits package, competitive pay, and opportunities for professional growth.

Qualifications

5 years of experience in administration of Windows workstations and servers.
Demonstrated safety focus required.
Must be able to be on call for 24/7 manufacturing operations.

Responsibilities

Maintain and troubleshoot site operations technology infrastructure.
Provide technical support of site operations technology infrastructure.
Implement improvements in systems capabilities to meet customer requirements.

Skills

Windows administration

Network skills

Problem-solving skills

Safety focus

On-call availability

Education

Associate's degree in Computer Science or related fields

Bachelor's degree (preferred)

Tools

VMWare vSphere

Wonderware Controls software

Cisco/Meraki

Job description

Overview

This role is responsible for the Operational Technology Infrastructure (OTI) at Roseburg plant sites. The successful candidate will collaborate and innovate with customers and virtual team members to develop and implement network, server and client systems in support of the plant’s manufacturing efforts. The reliability and performance of that infrastructure directly impacts the success of the mill. The OTI Support Technician will provide front line infrastructure support. The role is an on-site position that focuses to support end users, manage all OT related infrastructure at the mills, and provide effective OT systems to maintain manufacturing production targets for the facility.

Key Responsibilities

Follow all health and safety policies and programs
Maintain and troubleshoot site operations technology infrastructure, including servers, networking equipment, PLCs, HMIs, and other control system components
Provide technical support of site operations technology infrastructure
Implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness
As a member of a virtual team that spans all Roseburg locations in the US and Canada, work closely with the operations technology group on adherence to standards and participate in training as required
Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components
Work with corporate IT staff and plant staff to support capital improvement projects as assigned
Perform other duties as assigned
Models company core values

Required Qualifications

Five (5) years of experience in administration of Windows workstations and servers
Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering or equivalent combination of education and/or experience
Demonstrated safety focus
Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure, etc. (Cisco/Meraki)
Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
Must be able to be on call for 24/7 manufacturing operations, including nights, weekends and holidays as required

Preferred Qualifications

Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
Experience interfacing with or supporting infrastructure needs of a process-control environment
Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software

About Roseburg Forest Products

Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations.

At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals value safety, integrity, and excellence in all we do. From the mill to the forest to the office, you’ll find opportunities to grow and contribute to a company that cares for people, communities, and the environment.

Learn more about who we are and what we do at www.roseburg.com.

Benefits at Roseburg

Roseburg offers a comprehensive and competitive benefits package to support the health, financial security, and well-being of our team members and their families. Key benefits include:

Bonus opportunities based on company and individual performance
401(k) with up to 4% company match and 3% automatic company contribution
Vacation starting at 3 weeks and 11 paid holidays per year
Company-sponsored medical, dental, and vision insurance
Company-paid life, AD&D, and long-term disability insurance options
Mental health benefits for the entire family, including 8 free annual sessions per person
Wellness programs and incentives, including biometric screenings & wellness challenges
Paid time away from work for illness or injury, as well as paid parental bonding time
Health Savings Account (HSA) with company contributions and Flexible Spending Account (FSA) options
Company matchfor charitable contributions
Education assistance and professional development support
Financial and retirement counseling
Additional voluntary benefits including pet insurance, student loan refinancing, and exclusive scholarships for child dependents, and more!