On-Call In-Room Dining Server

Mandarin Oriental Hotel Group Limited; Boston (MA); Hybrid; USD 25,000 - 29,000; Part time

Benefits offered by this job

Meals served while on duty

Discounted colleague parking

MOstay program

Job summary

Mandarin Oriental Boston is seeking an on-call In-Room Dining Server to join our In-Room Dining team. You will handle intake, provide personalized dining experiences, take orders, and coordinate setup and delivery to guests in a fast-paced luxury hotel environment.

The role requires at least 2 years of similar experience, excellent English communication, and a flexible on-call schedule including weekends and holidays.

Qualifications

• Minimum 2 years of experience in a similar position in a luxury hotel.
• Reading, writing and spoken English proficiency.
• Willing to work a flexible on-call schedule to include weekends and holidays.

Responsibilities

• Deliver in-room dining orders within the quoted time.
• Set up dining tables/trays accurately and promptly.
• Verify guest satisfaction before leaving the room.
• Upsell products with extensive knowledge of food and beverages.

Skills

Customer Service

Food & Beverage Knowledge

Communication Skills

Teamwork

On-call Flexibility

English Proficiency

Job description

Mandarin Oriental, Boston is looking for an On-Call Server to join our In-Room Dining team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston in the In-Room Dining Department in Boston, the Part Time In-Room Dining Server is responsible for the intake of all guest in-room dining inquiries and orders; providing a personalized dining experience by providing detailed recommendations, processing orders, and coordinating the set up and delivery to guests.

The In-Room Dining Server reports to the In-Room Dining Manager.

As In-Room Dining Server, you will beresponsiblefor the following duties:

• Deliver in room dining order to the guests within the quoted time
• Set up the dining table and/or tray accurately and in timely manner
• Verify guest satisfaction before leaving the room
• Check accuracy of order before delivering
• Maintain extensive knowledge of food and beverage to assist guests with suggestions and upsell our products, including liquors and cocktails
• Do all side work and preparation of equipment for the continuation of the operation
• Make sure that all silver and glasses are wiped and spotless
• Make sure that all product served are accounted for on the final bill before presenting it
• Anticipate guest needs
• Provide excellent service to all guests
• Assist Guest courteously and efficiently, providing service for any guest’s request
• Attend daily pre-meal/communication meeting
• Attend monthly department meeting
• Assist order taker when necessary
• Pick up trays and trolleys on a timely manner
• Other duties as assigned by management.

As In-Room Dining Server, weexpectfrom you:

• Have a minimum of 2 years of experience in similar position in a luxury hotel property
• Reading, writing and oral proficiency in the English language
• Willing to work a flexible on-call schedule to include weekends and holidays
• Be a self-motivator and motivator of others
• Must be able to work in a high pace and dynamic operation
• Be able to work together with other colleagues
• Have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming
• Work in a safe, prudent and organized manner
• Have the ability to handle multiple tasks at one time
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest

Compensation

The hourly rate of pay for this position is $18.86, plus gratuity.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits

• A competitive salary and benefits packages
• Meals served while on duty
• Discounted colleague parking available

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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