Luxury In-Room Dining Attendant

Mandarin Oriental; Boston (MA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Meals served while on duty

Discounted colleague parking available

MOstay programme (complimentary nights

Job summary

Mandarin Oriental, Boston is seeking a Part Time In-Room Dining Server on-call to join our In-Room Dining team. Responsible for intake of guest inquiries, processing orders, and coordinating setup and delivery in-room.

You will deliver orders within quoted times, upsell beverages and desserts, maintain cleanliness, and support the dining team during peak periods. Requires 2+ years luxury hotel experience and flexibility for weekends/holidays.

Qualifications

• Have a minimum of 2 years of experience in similar position in a luxury hotel property.
• Reading, writing and oral proficiency in the English language.
• Willing to work a flexible on-call schedule to include weekends and holidays.
• Be a self-motivator and motivator of others.
• Must be able to work in a high pace and dynamic operation.
• Be able to work together with other colleagues.
• Have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming.
• Work in a safe, prudent and organized manner.
• Have the ability to handle multiple tasks at one time.
• Have excellent communication and organization skills.
• Be able to consistently delight and satisfy our guest.

Responsibilities

• Deliver in room dining order to the guests within the quoted time.
• Set up the dining table and/or tray accurately and in timely manner.
• Verify guest satisfaction before leaving the room.
• Check accuracy of order before delivering.
• Maintain extensive knowledge of food and beverage to assist guests with suggestions and upsell our products, including liquors and cocktails.
• Do all side work and preparation of equipment for the continuation of the operation.
• Make sure that all silver and glasses are wiped and spotless.
• Make sure that all product served are accounted for on the final bill before presenting it.
• Anticipate guest needs.
• Provide excellent service to all guests.
• Assist Guest courteously and efficiently, providing service for any guest’s request.
• Attend daily pre-meal/communication meeting.
• Attend monthly department meeting.
• Assist order taker when necessary.
• Pick up trays and trolleys on a timely manner.
• Other duties as assigned by management.

Skills

Experience

English proficiency

Flexibility

Team collaboration

Job description

Mandarin Oriental, Boston is seeking a Part Time In-Room Dining Server on-call to join our In-Room Dining team. Responsible for intake of guest inquiries, processing orders, and coordinating setup and delivery in-room.

You will deliver orders within quoted times, upsell beverages and desserts, maintain cleanliness, and support the dining team during peak periods. Requires 2+ years luxury hotel experience and flexibility for weekends/holidays.