On-Call Hospital Patient Support Specialist

R1 RCM, Inc.; Murfreesboro (TN); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM, Inc. is seeking a patient-facing team member for a PRN position at Ascension St. Thomas Rutherford Hospital.

You will register patients, answer calls, assist patients, and help navigate insurance plans while adapting to fast-paced clinical settings. This on-site role offers on-call hours and a competitive benefits package. The role emphasizes compassionate communication, quick learning, and collaboration with clinicians and emergency staff in a dynamic hospital environment.

Qualifications

• High School Diploma or GED.
• Strong customer service experience.
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Register patients across multiple computer systems.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training!).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

R1 RCM, Inc. is seeking a patient-facing team member for a PRN position at Ascension St. Thomas Rutherford Hospital.

You will register patients, answer calls, assist patients, and help navigate insurance plans while adapting to fast-paced clinical settings. This on-site role offers on-call hours and a competitive benefits package. The role emphasizes compassionate communication, quick learning, and collaboration with clinicians and emergency staff in a dynamic hospital environment.