On-Call Hospice RN Supervisor - Telephonic Care Leader

MJHS; Fort Lee (NJ); On-site; USD 90,000 - 110,000; Full time

Job summary

MJHS is seeking an On Call RN Supervisor to lead our Call Center clinical and non-clinical operations within our hospice and palliative care programs. This role provides leadership, support, and guidance to the Call Center staff and escalates complex issues to the Team Manager, AOC, or Hospice MD on call.

The RN Supervisor will deliver high-quality telephonic interventions to patients based on the Plan of Care, ensuring compassionate, compliant care.

Qualifications

• Three years hospice nursing experience.
• Supervisory or leadership experience preferred.
• On-call nursing experience required.
• RN licensure (NY) required or preferred.
• CHPN certification preferred.

Responsibilities

• Provides leadership, support, and guidance to Call Center staff for clinical/non-clinical issues and situations.
• Elevates complex issues to Team Manager, AOC or Hospice MD on call.
• Provides quality professional telephonic intervention to patients based on the Plan of Care.

Skills

Nursing leadership

On-call nursing

Call Center leadership

Telephonic patient care

Education

BSN or BS degree

New York State RN licensure

NYS license preferred

CHPN certification preferred

Job description

MJHS is seeking an On Call RN Supervisor to lead our Call Center clinical and non-clinical operations within our hospice and palliative care programs. This role provides leadership, support, and guidance to the Call Center staff and escalates complex issues to the Team Manager, AOC, or Hospice MD on call.

The RN Supervisor will deliver high-quality telephonic interventions to patients based on the Plan of Care, ensuring compassionate, compliant care.