On-Call Health Coordinator: Coordinate Care & Recovery

Pioneer Human Services; Burlington (WA); Hybrid; USD 36,000 - 48,000; Part time

Job summary

Pioneer Human Services in WashingtonState seeks an On-Call Health Coordinator to coordinate and monitor client physical and behavioral health services in residential facilities. You will facilitate communications among clients, nursing staff, providers, and program staff.

The role supports intake, coordinates medical and behavioral health appointments (including telehealth), and helps with MAR/G health documentation while working under nursing staff or HRCU Manager depending on site.

Qualifications

• High School Diploma or Equivalent.
• 1 year of experience in caregiving, human services, behavioral health, or social services setting, or experience supporting marginalized or vulnerable populations.
• Must apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire in accordance with WAC 246-810-015; RCW 18.19.210
• First Aid/CPR certification within 90 days of hire
• Proficient level of written/verbal communication, and efficiency with independent task management and ability to show attention to detail.
• Basic computer skills and the ability to learn
• Demonstrated ability to maintain a professional, empathetic, and client-centered approach when working with individuals in recovery

Responsibilities

• Utilize program-approved screening tools and established procedures to identify risks, needs, and barriers while supporting client and facility safety.
• Use Motivational Interviewing (MI) and other engagement strategies to support client participation and skill development.
• Explain program policies and goals to clients during orientation and treatment as needed.
• Support client education by conducting health education activities and reinforcing self-care skills.
• Observe and document client self-administration of medications where applicable.
• Communicate medication-related concerns to the licensed nurse when medication duties are with nursing staff.
• Review MAR documentation for completeness at shift change and elevate discrepancies as needed.
• Maintain a safe and healthy environment, including sanitizing spaces and equipment.
• Assist with medication storage, ordering, and returns according to policies.
• Assist clients in meeting health and safety needs in alignment with recovery stage.
• Provide basic first aid and respond to emergencies when needed.
• Follow provider orders and support care plan implementation within scope.
• Relay client health information to nursing staff or providers as appropriate.
• Assist with intake coordination at sites with licensed nurses under supervision.
• Support coordination of services including telehealth visits and external appointments.
• Coordinate intake and discharge processes after hours and manage required documents.
• Support service navigation by helping clients access health services and communicate needs.
• Maintain accurate documentation of services in the electronic health record.
• Ensure notifications and assessments are completed in designated systems.

Skills

Communication skills

First Aid/CPR

Attention to detail

Independent task management

Empathetic client-centered approach

Education

High School Diploma or Equivalent

Tools

EHR familiarity

Microsoft Office Suite

Job description

Pioneer Human Services in WashingtonState seeks an On-Call Health Coordinator to coordinate and monitor client physical and behavioral health services in residential facilities. You will facilitate communications among clients, nursing staff, providers, and program staff.

The role supports intake, coordinates medical and behavioral health appointments (including telehealth), and helps with MAR/G health documentation while working under nursing staff or HRCU Manager depending on site.