On-Call Front Desk Agent

BBL Hospitality; City of Troy (NY); On-site; USD 22,041 - 22,730; Part time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan Opportunities

Internal Promotion Opportunities

Associate Travel Program Discounts

Job summary

BBL Hospitality is seeking a part-time front desk associate for the Hilton Garden Inn in Troy, NY. This role includes responsibilities such as registering guests, handling check-outs, and responding to guest requests.

The ideal candidate should have strong interpersonal skills and a high school diploma or equivalent. This position includes benefits like paid time off and 401K investment, making it an excellent opportunity in the hospitality sector.

Qualifications

• High school diploma or equivalent preferred.
• Skills include typing and computer aptitude.
• Strong interpersonal skills, and basic mathematical abilities required.

Responsibilities

• Register guests into the hotel using up selling techniques.
• Check guests out and process payment.
• Respond to guest requests and promote hotel services.
• Resolve guest complaints and inform supervisors.
• Coordinate guest reservations with the reservation center.
• Handle departmental accounting and cashier's report.
• Manage guest safe-deposit boxes.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading and writing

Basic math

Education

High school diploma or equivalent

Job description

Overview

Job Location: Hilton Garden Inn Troy - Troy, NY 12180

Position Type: Part Time

Salary Range: $16.00 - $16.50 Hourly

Job Shift: Any

Job Category: Hospitality - Hotel

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.

Qualifications

• High school diploma or equivalent preferred.
• Skills include: typing, computer aptitude.
• Interpersonal skills, reading, writing, mathematical abilities, including basic math.
• Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.