On-Call Family Services Coordinator

Ronald McDonald House Philadelphia; Philadelphia (Philadelphia County); On-site; USD 56,000 - 61,000; Full time

Job summary

Ronald McDonald House Philadelphia is seeking a Family Services Coordinator to support the Family Services office and serve as a compassionate contact for guests staying at RMH Philly.

You will work with the Family Services Supervisor to manage stay eligibility, room availability, and policy enforcement, with occasional travel between RMH Philadelphia locations. Evening, weekend, and on-call availability is required.

Qualifications

• Bachelor’s degree required.
• 1–3 years’ experience in administrative and/or direct services.
• Bilingual English/Spanish a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Facilitate the room request process for families and hospital partners.
• Assist in creation and enforcement of House and department policies.
• Communicate effectively and compassionately with families to offer ongoing support.
• Assist in training Family Services staff and interns when necessary.
• Participate in daily Operations and Family Support Services team meetings.
• Perform check-ins to ensure family comfort and understanding of House policies.
• Coordinate with hospital partners to serve family lodging needs.
• Track availability of local hotel partnerships and assist families with hotel processes.

Skills

Interpersonal skills

Bilingual English/Spanish

Communication skills

Confidentiality

Time management

Education

Bachelor’s degree in Social Work, Human Services, Psychology, Healthcare Administration, or related field

Tools

Outlook

Excel

Word

Job description

Ronald McDonald House Philadelphia is seeking a Family Services Coordinator to support the Family Services office and serve as a compassionate contact for guests staying at RMH Philly.

You will work with the Family Services Supervisor to manage stay eligibility, room availability, and policy enforcement, with occasional travel between RMH Philadelphia locations. Evening, weekend, and on-call availability is required.