On Call ER Registration Admitting

HonorHealth; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

HonorHealth in Scottsdale, AZ seeks a Registration Admitting team member to efficiently register patients, collect information, and prepare admissions documents.

You will verify insurance, obtain signatures, scan records, and assist with payments while upholding HIPAA and delivering a courteous patient experience.

Strong attention to detail and the ability to work with a diverse care team are essential.

Qualifications

• High School Diploma or GED required.
• 1 year experience at a medical office or hospital preferred.
• 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience required.

Responsibilities

• Greets patients and the public in a courteous, professional manner while upholding HIPAA and confidentiality standards.
• Processes pre-registered accounts and collects demographic, insurance, financial and medical information for admissions.
• Obtains required signatures on medical, financial and compliance documents and prepares patient identification band.
• Scans documents into the electronic medical/financial record system.
• Verifies insurance eligibility and coverage; initiates prior authorization to minimize denials.
• Requests and accepts payments for balances due at admission or discharge.
• Collaborates with the multi-disciplinary team to maximize patient satisfaction and reimbursement.

Skills

Customer service

HIPAA compliance

Empathy

Education

High School Diploma or GED

Job description

Primary City/State

Thompson Peak Medical Center - 7400 E Thompson Peak Pkwy Scottsdale, AZ 85255

Category

Patient Services

Shift

Day

Department

Registration AdmittingOn Call / PRN Registration ER - Thompson Peak

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

Job Summary

Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during period of high volume.

Essential Functions

• Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards. Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.
• Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria.
• Obtains required signatures on all medical, financial and compliance documents. Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.
• Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.
• Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures. Obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s). Initiates notifications to insurances as required. Checks for medical necessity and follows appropriate procedures depending on results. Keeps supervisor and/or lead informed of all unique situations and problem accounts.
• Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients.
• Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Helps with department training when needed.

Education

• High School Diploma or GED - Required

Experience

• 1 year experience at a medical office or other hospital/ nursing home facility - Preferred
• 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience - Required

Licenses and Certifications

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