Counselor - Admitting Services Intake

HonorHealth Deer Valley Medical Center; Mesa (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

HonorHealth Deer Valley Medical Center in Mesa, AZ is seeking a Registration Admitting professional to ensure accurate patient registration and financial data for hospital stays. You will verify insurance, assist with Medicaid applications, and collect balances, in a role that supports smooth patient flow and compliant billing.

The ideal candidate has 1 year of related experience, strong customer service skills, and familiarity with insurance verification.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 1 year related experience required; hospital registration experience preferred.
• Experience with insurance verification and patient financial processes is a plus.
• Ability to handle cash and assist with Medicaid processes as needed.

Responsibilities

• Ensures patients have coverage for their hospital stay and collects due amounts.
• Obtains and verifies insurance information and assists with Medicaid applications.
• Monitors and documents authorization statuses and patient demographics in the ADT system.
• Performs cashiering duties, posts payments, and maintains balanced cash drawer.
• Complies with DNV, EMTALA, HIPAA, and payer requirements; escalates issues as needed.

Skills

Customer service

Insurance verification

Financial counseling

Cash handling

Education

High School Diploma or GED

Associate degree or business school diploma

Job description

Primary City/State:

Four Peaks Medical Center - 1301 S Crismon Rd Mesa, AZ 85209

Category:

Healthcare Support

Shift:

Day

Department:

Registration Admitting

Monday-Friday 7:30 am-4:00 pm

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY Ensures patients have coverage for their hospital stay. Obtain complex financial information regarding patients from various sources, notify insurance companies and assist with obtaining insurance authorizations. Handles and tracks payments, special package plan agreements, financial assistance paperwork; assists with obtaining Medicaid applications, alternative financing and verifying coverage from other third party payers in a variety of hospital settings. Secures payment for balances on inpatient and outpatient accounts. Assist Supervisor and Lead with the monitoring of patient financial issues and audit registration regulatory forms for accuracy daily or by shift. Updates financial and demographic information in the ADT system.

ESSENTIAL FUNCTIONS

• Addresses complex financial issues with patients; explains HonorHealth financial policies. Determines point of service amounts due and collects. Obtains signature on all financial documents, include package plan agreements and insurance waivers. Assists with the application process for Medicaid coverage by working with DES office or the vendor assigned to fulfill the Medicaid application. Monitors status of Medicaid applications.
• Performs daily follow up on unverified and pending accounts; ensures that all regulatory forms are completed and signed in a timely fashion. Ensures all demographic and financial information (including insurance verification and eligibility) is on account.
• Monitors authorizations for through dates and updates authorizations as needed. Notifies Case Management of patients that are likely to exhaust their Medicare days. Educates patients regarding rights, obligations and policies. Ensures account is secured or takes necessary steps to do so.
• Performs general cashiering duties as necessary including receiving and posting payments to appropriate patient accounts and/or general ledger account. Prepares receipts, daily bank deposits and batch receipts. Maintains balanced cash drawer.
• Adheres to all third party payer requirements for both government and commercial payers such as DNV requirements, EMTALA provisions, HIPAA and reimbursement criteria. Keeps management informed of all unique situations and problem accounts while identifying opportunities to improve work processes.

EDUCATION

• High School Diploma or GED Required
• Associates Or business school diploma Preferred

EXPERIENCE

• 1 year related experience Required
• 2 years of hospital registration/related field with customer service experience/insurance verification Preferred

LICENSE AND CERTIFICATIONS

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