On-Call Donor Engagement Specialist

Convoy of Hope; Springfield (MO); On-site; USD 28,000 - 40,000; Part time

Job summary

Convoy of Hope in Springfield, MO seeks a Donor Engagement Reserve Representative to provide temporary, on-call support to the Donor Engagement team during peaks. This role handles donations, updates donor accounts, answers questions, and maintains donor records with confidentiality.

You will work in a ministry-driven environment, respond to donor inquiries by phone and email, produce acknowledgments, and stay flexible for disaster response campaigns.

Qualifications

• One year experience in a customer service role is required; degree preferred.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to manage difficult situations with tact and professionalism.
• Strong confidentiality and discretion when handling donor information.

Responsibilities

• Receive incoming calls and assist donors with donations, updates, and questions.
• Place outbound calls and emails for follow-up, engagement and thank-you communications.
• Respond to donor emails and inquiries submitted through the Donor Dashboard.
• Engage first-time donors with personalized thank-you calls and updates.
• Maintain donor records in Salesforce and other systems with accuracy and privacy.
• Process gift acknowledgments including handwritten notes, letters, and receipts.

Skills

Customer service

Communication skills

Multitasking

Data entry

Confidentiality

Education

Bachelor's degree preferred

High school diploma required

Tools

Salesforce

Donor management platforms

Google Workspace

Microsoft Office

Job description

Convoy of Hope in Springfield, MO seeks a Donor Engagement Reserve Representative to provide temporary, on-call support to the Donor Engagement team during peaks. This role handles donations, updates donor accounts, answers questions, and maintains donor records with confidentiality.

You will work in a ministry-driven environment, respond to donor inquiries by phone and email, produce acknowledgments, and stay flexible for disaster response campaigns.