On-Call Department Assistant

Northwest Regional Council; Bellingham (WA); On-site; USD 33,000 - 43,000; Part time

Benefits offered by this job

100% Employer paid Employee Assistance

Sick Leave

Alternative Work Schedules

Hybrid Work Environment

Job summary

Northwest Regional Council in Washington state seeks an On-Call Department Assistant to support the Fiscal and Non-Emergency Medicaid Transportation teams. The role involves handling correspondence, processing transportation documents, data entry, and purchase orders.

The position is permanent, part-time (16-17 hours weekly, Mon-Thu) with a hybrid work environment and the 10‑step pay scale ($24.03–$31.36 hourly). Successful candidates share our commitment to equity and service to communities.

Qualifications

• High school diploma or equivalent; 4+ years of admin support experience in an office
• Associate degree in business or related field with 2+ years of admin support experience
• Equivalent combo of education and experience providing needed skills
• Experience in human services setting preferred

Responsibilities

• Provide administrative support to the Fiscal and Non-Emergency Medicaid Transportation departments
• Draft correspondence to clients and transportation providers
• Audit and authorize transportation documentation
• Data entry and archiving of files
• Prepare purchase orders

Skills

General office principles

Data entry

Attention to detail

Reading & categorizing data

Grammar and spelling

Confidentiality

Independent work

Public interaction

Education

High School Diploma or equivalent

Associate's degree in business or related field

Equivalent combination of education and experience

Experience in human services setting preferred

Tools

Microsoft Office

Database management basics

Word processing

Job description

ABOUT NWRC

Northwest Regional Council (NWRC) is a multi-service agency that covers the Washington counties of Island, San Juan, Skagit and Whatcom, with offices in Bellingham and Mount Vernon, Washington. NWRC’s slogan: Human services with you at the center. We are seeking applicants for an On-Call Department Assistant.

JOIN US

NWRC’s values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from all backgrounds and perspectives to apply and help shape the future of NWRC.

A DAY IN THE LIFE

This position will provide administrative support to both the Fiscal and Non-Emergency Medicaid Transportation departments. A day in the life could include ordering ferry tickets, drafting correspondence to clients and transportation providers, auditing and authorizing transportation documentation, data entry, archiving files, monitoring the Fiscal mailbox for notices, and preparing purchase orders.

SCHEDULE

This is a permanent, part-time position. The On-Call Department Assistant will work with the Fiscal Manager to develop a set weekly schedule upon hire that includes 16-17 hours per week across Monday-Thursday.

NWRC staff typically work between the hours of 8:00am and 5:00pm.

COMPENSATION & BENEFITS

10-Step pay range: $24.03 – $31.36 hourly

NWRC salary ranges are comprised of a 10-Step scale. On their employment anniversary, employees are eligible for an annual pay increase to the next step in the associated salary range, subject to satisfactory performance. In addition to the annual pay increases, NWRC assesses cost of living adjustments (COLA) on an annual basis, subject to Governing Board approval. New employees at NWRC usually start at the first step in the position’s assigned salary range. NWRC may consider a higher step when evaluating the candidate’s experience, training, or proven capability. Internal equity will be reviewed and prioritized when determining a starting pay rate.

As a a non-exempt (hourly), on-call,
permanent role, this position is eligible for the following benefits:

• 100% Employer paid Employee Assistance Program (EAP) for employee & dependents
• Sick Leave, accrued on a pro-rated basis
• Alternative Work Schedules
• Hybrid Work Environment

Note

NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization.

QUALIFICATIONS

Knowledge, Skills, and Abilities

• Knowledge of general office principles, practices and procedures.
• Demonstrated ability to work with databases, word processing and spreadsheets at an intermediate skill level.
• Demonstrated organization and attention to detail.
• Ability to read, interpret and categorize data rapidly and accurately.
• Ability to compose documents with proper grammar, punctuation and spelling.
• Knowledge of medical terminology preferred.
• Ability to maintain confidentiality of client, provider, and staff information.
• Ability to work independently, including organizing and prioritizing assignments, drafting routine correspondence, trouble shooting and problem solving.
• Ability to establish and maintain effective working relationships with co-workers, other agency personnel, and the general public using courtesy, tact and good judgment.
• Demonstrated ability to engage with communities of color, people with disabilities, LGBTQIA+, and other marginalized communities.
• Demonstrated ability, willingness and commitment to support an environment that advocates and creates a sense of belonging for individuals of all ethnicities, genders, ages, and backgrounds.
• Demonstrates an understanding of institutional barriers to services.

Education/Experience

• High school graduate or equivalent; AND four or more years of experience providing administrative support in an office environment OR
• Associate’s degree in business administration or related field AND two or more years of experience providing administrative support in an office environment OR
• An equivalent combination of education and experience that provides the skills, knowledge and ability to perform the work
• Experience working in human services setting preferred.

Licenses/Certificates

• Must have a valid Washington State driver's license, a vehicle available for work-related travel, and appropriate liability insurance.

RECRUITMENT & SELECTION PROCESS

NWRC is committed to continuous improvement in our recruitment and selection practices. We strive to provide a respectful, inclusive and transparent candidate experience, while reducing barriers and supporting equitable access to employment opportunities. We prioritize timely, clear communication with candidates to reduce uncertainty and our selection process is comprised of job‑related evaluation methods that are reviewed by multiple hiring team members. Applicants may request reasonable accommodation at any stage of the hiring process.