Administrative Supervisor

Northwest Regional Council; Bellingham (WA); Hybrid; USD 64,000 - 106,000; Full time

Benefits offered by this job

100% Employer paid medical

Dental & Vision coverage

PERS retirement

Vacation & Holidays

Hybrid work environment

Job summary

Northwest Regional Council (NWRC) is seeking an Administrative Supervisor to lead administrative staff across the Bellingham and Mount Vernon offices. The role includes managing day-to-day operations, reception, facilities safety, and public records management while delivering outstanding customer service to staff and the public.

The ideal candidate has a Bachelor’s degree in business or public administration and at least three years of supervisory administrative experience, preferably in the

Qualifications

• Bachelor’s degree in business administration or public administration, or related field.
• Three years of experience in managerial administrative support with supervision of a team.
• Experience in public sector setting preferred.
• Experience with public records management and the public records act desired.

Responsibilities

• Oversee administrative support staff and the day-to-day office operations.
• Work across NWRC’s Bellingham and Mount Vernon offices, balancing in-person and remote work.
• Manage reception/office operations, facilities and related safety, and public records management.
• Support marketing activities and deliver exceptional customer service to internal and external customers.

Skills

Team supervision

Customer service

Communication skills

Problem solving

Education

Bachelor’s degree in business administration

Bachelor’s degree in public administration

Tools

MS Office Suite

Adobe

Job description

ABOUT NWRC

Northwest Regional Council (NWRC) is a multi-service agency that covers the Washington counties of Island, San Juan, Skagit and Whatcom, with offices in Bellingham and Mount Vernon, Washington. NWRC’s slogan: “Human services with you at the center” encapsulates its focus on creating new solutions to navigate the challenges of aging and disability, proactive paths to behavioral health and recovery, and new partnerships between healthcare and social services. We are seeking applicants for an Administrative Supervisor to join our team!

JOIN US

NWRC’s values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from all backgrounds and perspectives to apply and help shape the future of NWRC.

HR & ADMINISTRATIVE SERVICES DEPARTMENT

The HR & Administrative Services department is comprised of human resources, administration, and information technology. This is a multifaceted and highly collaborative team that strives to provide excellent customer service to our internal and external customers.

A DAY IN THE LIFE

The Administrative Supervisor oversees administrative support staff and the day-to-day office operations in our Bellingham and Mount Vernon offices, while carrying out a variety of routine and complex duties that support the overall objectives of the HR & Administrative Services department. This is a multi-faceted role with duties spanning across the full spectrum of administrative related activities, including reception/office operations, facilities and related safety, public records management, and marketing. This position interfaces with individuals at all levels within the organization and with the public, delivering exceptional customer service to both internal and external customers. This is a highly collaborative, team-oriented role, that requires a passion for customer service and administrative services, while demonstrating diplomacy, tact and willingness to tackle the seemingly small tasks.

SCHEDULE & LOCATION

NWRC strives to offer employees schedule flexibility while balancing the needs of their role within the agency with their personal lives. The Administrative Supervisor will work with the HR & Administrative Services Director to develop a schedule that includes regular, in person time in the Bellingham and Skagit offices. While this role is eligible for remote work, the incumbent can expect the majority of time to be in person.

COMPENSATION & BENEFITS

10-Step pay range: $81,510- $106,357 annually

NWRC salary ranges are comprised of a 10-Step scale. On their employment anniversary, employees are eligible for an annual pay increase to the next step in the associated salary range, subject to satisfactory performance. In addition to the annual pay increases, NWRC assesses cost of living adjustments (COLA) on an annual basis, subject to Governing Board approval. New employees at NWRC usually start at the first step in the position’s assigned salary range. NWRC may consider a higher step when evaluating the candidate’s experience, training, or proven capability. Internal equity will be reviewed and prioritized when determining a starting pay rate.

As a full-time, permanent, exempt role, this position is eligible for the following benefits:

• 100% Employer paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options
• 100% Employer paid Dental and Vision for the employee and eligible dependents with multiple plan options
• Washington State Public Employees Retirement System (PERS 2 or PERS 3)
• 100% Employer paid Employee Assistance Program (EAP) for employee & dependents
• Life and Long-term Disability insurance, including voluntary buy-up options
• Vacation Leave, accrued at 8hrs/month & increasing with longevity
• Sick Leave, accrued at 8hrs/month
• 13 Paid Holidays Annually
• 3 Paid Wellness Days Annually
• Voluntary Flex Spending Plans for health and/or child/elder care
• Voluntary Deferred Compensation Program
• Hybrid working environment and alternative work schedules

Note: NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization.

QUALIFICATIONS

Education/Experience:

• Bachelor’s degree in business administration, public administration or related field; AND three years of experience in managerial administrative support with supervision of a team; OR an equivalent combination of education and experience that provides the skills, knowledge and ability to perform the work.
• Experience in public sector setting preferred.
• Experience with public records management and the public records act desired.

Knowledge, Skills, and Abilities:

• Knowledge of administrative and office procedures, terminology and systems; file and records management, and internal and external customer service.
• Demonstrated proficiency in MS Office Suite, Adobe, and similar programs.
• Displays exemplary tact and interpersonal skills, including the ability to maintain composure during difficult situations. Listens attentively and communicates effectively in both oral and written format.
• Ability to establish and maintain effective working relationships with a wide variety of individuals, with a diverse range of communication and working styles, including providers and vendors, community agencies, the general public, employees and peers using courtesy, tact, diplomacy and rapport. Ability to learn and apply deescalation and effective communication techniques, including conflict resolution.
• Demonstrates flexibility with changing priorities and manages change appropriately.
• Ability to maintain confidentiality of information, including client information, personnel, and financial records.
• Ability to analyze situations, consider implications, and develop effective solutions.
• Sensitivity to the needs and values that are present in working with diverse groups of people.
• Working knowledge of Robert’s Rules of Order, Open Public Meetings Act, and Public Records Disclosure.
• Demonstrates an ability to engage with communities of color, people with disabilities, LGBTQIA+, and other marginalized communities.
• Demonstrates an understanding of institutional barriers to services.
• Demonstrated ability, willingness and commitment to support an environment that advocates and creates a sense of belonging for individuals of all ethnicities, genders, ages, and backgrounds.
• Ability to apply an equity lens to decision making.
• Works effectively across racial and cultural differences by utilizing culturally responsive skills and practices.
• Committed to social justice by prioritizing knowledge building as it relates to equity in the workplace.

Licenses/Certificates/Special Requirements

• Must have a valid driver's license, a vehicle available for work-related travel, and appropriate liability insurance.

RECRUITMENT & SELECTION PROCESS

NWRC is committed to continuous improvement in our recruitment and selection practices. We strive to provide a respectful, inclusive and transparent candidate experience, while reducing barriers and supporting equitable access to employment opportunities. We prioritize timely, clear communication with candidates to reduce uncertainty and our selection process is comprised of job-related evaluation methods that are reviewed by multiple hiring team members. Applicants may request reasonable accommodation at any stage of the hiring process.