Care Coordinator II, Community Health Worker (Snohomish County)

Project Access Northwest; Seattle (WA); Hybrid; USD 54,000 - 56,150; Full time

Benefits offered by this job

PTO

10 holidays

Healthcare benefits

Hybrid/Remote work

403(b) match

Life insurance

Mileage reimbursement

Job summary

Project Access Northwest is seeking a full-time, hybrid Care Coordinator II. The role provides care coordination, case management, and resource navigation to address HRSN for Washington residents.

It is based in King/Snohomish Counties with regular travel and a focus on outreach and partnerships. Qualifications include a Bachelor’s degree in a health-related field or 2+ years healthcare experience; 1 year case management; strong communication skills; and willingness to travel within the service

Qualifications

• Bachelor's degree in a health-related field preferred; equivalent 2+ years healthcare-related experience considered.
• Case management: 1 year (Required).
• Customer-facing service: 1 year (Preferred).
• Bilingual candidates encouraged to apply.

Responsibilities

• Provide care coordination, case management, and navigation to address Health Related Social Needs (HRSN) for WA residents.
• Engage in outreach, partner coordination, and referrals to the Community Hub for HRSN support.
• Document outcomes accurately and enter data into the Community Information Exchange (CIE) within 3 business days.
• Travel regularly throughout King and Snohomish Counties for outreach and events.

Skills

Case management

Customer service

Communication

Bilingual

Education

Bachelor's degree in health-related field or equivalent experience

Tools

EMR/EHR systems

TrackVia

Job description

Project Access Northwest is seeking a full-time, hybrid remote Care Coordinator II. Pay range is $54,000–$56,150.

FLSA status: Non-Exempt

Overview

This role serves Washington State residents by providing care coordination, case management, resource navigation, and referral services to address Health-Related Social Needs (HRSN), regardless of Medicaid eligibility. Grounded in Community Health Worker (CHW) and peer-support principles, the position performs Community Health Worker, Care Coordinator, and Navigator functions to help individuals access healthcare, social services, and community resources. This role is based in King and Snohomish Counties, Washington, and is primarily remote and community-based, requiring regular travel throughout the service area to support outreach, engagement, and community partnership activities.

Essential duties and responsibilities

• Provide unbiased access, services and supports to help people meet their Social Drivers of Health (SDoH) and Health Related Social Needs (HRSN) in culturally relevant and appropriate ways to help people achieve the health outcomes that they desire for themselves, while improving access to and engagement with the healthcare system.
• Collaborates with Project Access Northwest staff and stakeholders to develop and execute an outreach plan that identifies and refers key populations to the HealthierHere Community Hub for SDoH and HRSN support.
• Provide comprehensive care coordination / case management to serve participants in at least the following ways: a. Engage-outreach and engagement, education, and information sharing; b. Assess-screening for HRSNs; Support goal setting, care planning and client coaching; and connect clients to systems navigation and connections to HRSN resources.
• Knowledge of and ability to navigate the healthcare, social services systems and problems specific to King and Snohomish Counties, to ensure clients receive the services they need.
• Actively engage in community outreach and in-person networking events, public speaking engagements, health fairs, and tabling events to maintain a consistent flow of clients referred to the Community Hubs that we partner with.
• Develop and maintain positive client relations while thoroughly documenting inquiry outcomes for accurate tracking and analysis.
• Ability to analyze data for accuracy and enter it into the Community Information Exchange (CIE) platform, to ensure a three-business day turnaround.
• Coordinates with various organizations across Snohomish County, Washington, to ensure prompt and appropriate handling of client requests and questions.
• Ability to multi-task, maintain workloads efficiently, and prioritize assignments appropriately.
• Stay apprised of and maintain proficiency on all policies, guidelines and system functionalities.
• Participate in meetings and training sessions in a positive, professional and open-minded manner.
• Perform research on unclear items through use of available resources and provide options and solutions, when applicable.
• Maintain open and frequent communication in a professional manner, following proper channels.
• Project a professional demeanor and exude confidence while communicating clearly both written and verbally while applying established core values.
• Appropriately document processes and system enhancements to facilitate training of individuals in a similar role.
• Maintain strict confidentiality of client information.
• Frequent travel throughout King and Snohomish Counties in Washington is required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's degree in a health-related field is preferred; equivalent experience of 2+ years in a healthcare-related role will also be considered.
• Case management: 1 year (Required)
• healthcare related work: 2 years (Preferred)
• customer-facing service : 1 year (Preferred)

Work Location: Hybrid remote in Seattle, WA 98122

Communication Skills

Ability to read and comprehend instructions and write basic correspondence. Strong verbal and written communication skills required. Ability to enter data with a high degree of accuracy. Ability to communicate effectively and professionally with clients, community partners, providers, and colleagues. Bilingual candidates with fluency in English and another language or languages are strongly encouraged to apply.

Reasoning and/or Critical Thinking Ability

• Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical, yet relatively straightforward and well-defined once problems are understood.

Computer Skills

• Must be able to use and understand Microsoft Office programs (Word, Excel, Outlook, and Visio) and Google Suites;. Experience with EMRs or EHRs helpful.
• Data entry skills with a high degree of accuracy.
• Experience with emergency medical records or emergency health records (TrackVia preferred) helpful.

Licenses or Certificates

• Medical terminology preferred.
• Community Health Worker training preferred.
• Valid Washington State Driver’s License, reliable automobile transportation and current automobile insurance is required.

Additional Skills Preferred

• Excellent organizational skills with the ability to manage multiple priorities effectively.
• Ability to work independently as well as collaboratively within a team environment.

Physical Requirements and Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires regular standing, walking, sitting, bending, reaching, and use of hands and arms. The employee may be required to transport, lift, carry, and set up outreach and event materials, displays, tables, tents, and other equipment weighing up to 50 pounds. The role frequently involves standing for extended periods while staffing community events, health fairs, outreach activities, and public engagement opportunities. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is a hybrid position combining remote work, in-office work, and community outreach activities.
• Regular travel throughout King and Snohomish Counties is required to participate in health fairs, community events, public outreach activities, networking opportunities, and partner organization engagements.
• Regular attendance at and support of community events, including event setup, staffing, and breakdown, is required.
• Attendance at Project Access Northwest events, including Strike Down Barriers to Healthcare, the Seattle/King County Clinic, and other organizational activities, is required as assigned.

The expected hiring range for this role is $54,000-$56,150 annually. Benefits include generous accrued Paid Time off (PTO), 10 paid holidays, subsidized medical, dental and vision benefits, hybrid and remote work (dependent on position and department need/timing), 403(b) with employer match after first year of service, short- and long-term disability, life insurance, employee assistance programs, milage reimbursement and more!

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Project Access Northwest believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.

Project Access Northwest is an equal opportunity employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics.

Project Access Northwest is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at [e-mail]