On-Call Data Center Server & Network Tech

Royal Communications Consultants Inc; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Royal Communications Consultants Inc. is seeking experienced technicians for on-call, on-site Server/Network/Infrastructure support at a data center in lower Manhattan, NYC.

The role focuses on rack/unrack, storage replacement, warranty facilitation, and collaboration with vendor techs, including Dell and Cisco. Responsibilities include responding to alerts, incident creation with vendors, and end-to-end resolution while maintaining tight SLAs.

Qualifications

• Experience supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage).
• On-site data center operations with rack/unrack, cable management, and storage replacement.
• Ability to respond to alerts and alarms and create/vendor tickets; adhere to SLA constraints.

Responsibilities

• Load in / load out for the data center.
• Rack mounting and maintenance; warranty facilitation.
• Coordinate with Dell, Cisco and other vendors; end-to-end issue resolution.
• Respond to alerts and alarms; document incidents and actions.
• Be available on weekends for server-related issues.

Skills

Server hardware

Data center operations

Vendor coordination

Monitoring & alerts

Hardware troubleshooting

Job description

Royal Communications Consultants Inc. is seeking experienced technicians for on-call, on-site Server/Network/Infrastructure support at a data center in lower Manhattan, NYC.

The role focuses on rack/unrack, storage replacement, warranty facilitation, and collaboration with vendor techs, including Dell and Cisco. Responsibilities include responding to alerts, incident creation with vendors, and end-to-end resolution while maintaining tight SLAs.