On-Call Crisis Advocate: Support & Safety

Ywca of Hawai`i Island; Hilo (HI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

13 Paid Holidays

12 to 21 Days of Paid Vacation

12 Days of Paid Sick Leave

Substantial Discount at Preschool

$10,000 Life Insurance (upon hire)

Enrollment in 403b Retirement (fully v

Health Insurance (upon eligibility)

Educational Leave

Domestic or Sexual Violence Leave

Job summary

YWCA of Hawaii Island is seeking an Advocate to support clients via a 24-hour crisis line, provide information referrals, and deliver crisis intervention. The role emphasizes protecting client confidentiality and following state reporting laws, while coordinating with partners in forensic contexts.

The Advocate will need strong organizational and communication skills, ability to respond quickly (within 45 minutes), and the capacity to complete timely documentation.

Qualifications

• Associate’s degree in a human services field is preferred or equivalent experience.
• Experience in crisis work or sexual assault context is preferred.
• Ability to respond during on-call hours and arrive at the location within 45 minutes or less.

Responsibilities

• Answer calls from the 24-hour crisis hotline and provide information referrals and crisis intervention.
• Protect client confidentiality and follow Hawaii reporting laws.
• Complete and submit service documentation within 24 hours of providing service.

Education

Associate’s degree in human service field such as psychology, social work, nursing, or related area; or equivalent combination of education and experience; High school diploma or GED is required.

Job description

YWCA of Hawaii Island is seeking an Advocate to support clients via a 24-hour crisis line, provide information referrals, and deliver crisis intervention. The role emphasizes protecting client confidentiality and following state reporting laws, while coordinating with partners in forensic contexts.

The Advocate will need strong organizational and communication skills, ability to respond quickly (within 45 minutes), and the capacity to complete timely documentation.