Advocate/Intervention Specialist - Kona

YWCA of Hawai'i Island; Kailua (HI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Family-friendly workplace

Opportunities for growth and professional development

Job summary

YWCA of Hawai'i Island is seeking a compassionate Advocate/Intervention Specialist for its Sexual Assault Support Services team. This full-time role involves crisis intervention, advocacy, and case management for survivors of sexual assault. Candidates should have a bachelor’s degree in a human services field, along with experience in supportive roles. Join a mission-driven team delivering trauma-informed services and making a meaningful community impact.

Qualifications

• Minimum six months experience working in a helping role with children and/or adults.
• Crisis intervention or sexual assault advocacy experience preferred.
• Valid Hawaii driver’s license and reliable personal vehicle required.

Responsibilities

• Respond to crisis hotline calls and attend call-outs in a timely manner.
• Provide crisis intervention, emotional support, and advocacy to survivors and their families.
• Maintain organized client files and assist with general office upkeep.

Skills

Crisis intervention skills

Problem-solving skills

Organizational skills

Professionalism

Attention to detail

Education

Bachelor’s degree in a human services field

High school diploma or GED

Job description

At the YWCA of Hawaii Island, we are committed to our mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity FOR ALL. We are seeking a compassionate, detail-oriented Advocate/Intervention Specialist to join our Sexual Assault Support Services (SASS) team.

Position Overview

The Advocate/Intervention Specialist plays a critical role in supporting survivors of sexual assault and other crimes by providing crisis intervention, advocacy, and short-term case management services. This position responds to hotline calls and in-person call-outs, coordinates care, and supports survivors and their families through trauma-informed services.

This role works within a coordinated system of care to reduce the impact of trauma, promote healing, and increase community awareness. In addition to direct services, the position supports program operations through documentation, office organization, and maintaining readiness of service spaces.

Essential Duties and Responsibilities

• Respond to crisis hotline calls and attend call-outs in a timely manner
• Provide crisis intervention, emotional support, and advocacy to survivors and their families
• Coordinate and deliver face-to-face services, including response alongside law enforcement and medical personnel
• Maintain strict client confidentiality in accordance with applicable laws and agency policies
• Complete accurate and timely documentation of services (within 24 hours)
• Participate in case coordination, team meetings, and clinical supervision
• Support outreach and community awareness efforts
• Maintain organized client files and assist with general office upkeep, including stocking program spaces
• Attend required trainings and staff meetings
• Perform other duties as assigned

Schedule & Work Conditions

• Full-time, exempt position
• Generally Monday–Friday, 8:00 AM – 4:00 PM (with flexibility as approved)
• Includes up to five (5) 12-hour on-call crisis shifts per week
• Occasional evenings and weekends may be required

Qualifications

• Bachelor’s degree in a human services field (psychology, social work, nursing, or related) preferred; or equivalent combination of education and experience
• High school diploma or GED required
• Minimum six (6) months experience working in a helping role with children and/or adults
• Crisis intervention or sexual assault advocacy experience preferred

Additional Requirements

• Ability to respond to call-outs and arrive on-site within 45 minutes
• Access to a reliable personal phone with privacy for client communication
• Valid Hawaii driver’s license and reliable personal vehicle for work-related travel
• Current vehicle registration and insurance (minimum required coverage)
• Ability to complete required background check and pre-employment drug screening
• Ability to attend a minimum of 35 hours of initial training
• Strong crisis intervention and problem-solving skills
• Ability to manage sensitive and emotional situations with professionalism and care
• Strong organizational skills and attention to detail
• Ability to work both independently and as part of a team
• Commitment to diversity, equity, and inclusion
• Sound judgment and ability to adapt in dynamic environments

Why Join Us?

Working at the YWCA of Hawaii Island means becoming part of a supportive, mission-driven team that believes in equity, community, and empowerment. We offer:

• A family-friendly workplace
• Opportunities for growth and professional development
• A meaningful opportunity to support survivors and strengthen our community

Equal Opportunity Employer

If you are ready to make a difference and bring your compassion and expertise to our team, we’d love to hear from you. Apply today and join an organization that values diversity, collaboration, and community impact.