Advocate - on-call Kona

Ywca of Hawai`i Island; Hawaii; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Family-friendly workplace

Growth opportunities

Community impact

Equal opportunity employer

Job summary

YWCA of Hawaii Island is seeking an Advocate to join our team. You will answer calls on our 24-hour crisis hotline, respond to text and chat inquiries, provide information referrals, and offer crisis intervention while maintaining client confidentiality.

The role involves in-person work with clients, police, and examiners in post-assault procedures, reporting to the Program Director, and coordinating with other Advocates.

Qualifications

• / crisis intervention experience preferred.
• / excellent written and verbal communication skills.
• / ability to maintain client confidentiality.
• / understanding of mandatory reporting in Hawaii.

Responsibilities

• Answer calls from 24-hour crisis hotline and text/chat lines.
• Provide information referrals and crisis intervention.
• Maintain client confidentiality and follow Hawaii reporting rules.
• Coordinate with Program Director, Therapist, Crisis Coordinator, and other Advocates.
• Complete and submit service documentation within 24 hours.
• Participate in quality improvement and program monitoring.
• Attend mandatory staff trainings.
• Perform other duties as assigned.

Skills

Crisis intervention experience

Strong communication skills

Time management

On-call availability

Background check clearance

Education

Associate’s degree in human services

High school diploma or GED

Tools

Phone/telecommunication

Job description

Join the YWCA of Hawaii Island Team as an Advocate!

At the YWCA of Hawaii Island, we are committed to our mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity FOR ALL. We are looking for a detail-oriented and experienced Advocate to join our dedicated team.

Position Overview

The advocate is responsible for answering calls from our 24-hour crisis hot line, answering text and chat lines, providing information referrals and crisis intervention to callers and text/chat victims, protecting client confidentiality, providing program services face to face with client, police, and examiner in forensic and investigation procedures after sexual assault or crime served by the Children’s Justice Center.

Essential Duties and Responsibilities

• Arrive at designated locations in a timely manner, according to program procedures.
• Protect client confidentiality, observing the client’s right to the Victim/Counselor privilege defined in Hawaii Rules of Evidence.
• Understand, interpret, and follow state and federal laws regarding mandatory reporting of abuse of children and dependent adults.
• Participate in crisis team coordination, and clinical supervision with the Program Director, Therapist, Crisis Coordinator, and other Advocates.
• Complete and submit service documentation within 24 hours of providing service, using the program tools and procedures.
• Participate in quality improvement and program monitoring.
• Attends mandatory staff meetings and assigned job specific trainings suitable for position.
• Perform other duties as assigned.

Qualifications

• Associate’s degree in human service field such as psychology, social work, nursing, or related area is preferred; or equivalent combination of education and experience; High school diploma or GED is required.
• Experience working with children and adults in a helping relationship (six months or longer). Crisis work experience or sexual assault specific experience preferred.
• Access to a dependable personal single-line reliable telephone and/or cell phone continuously during assigned on call hours. Conditions in the phone locations must allow for client privacy during phone contact.
• Ability to respond during assigned on call hours and arrive at the appropriate location within 45 minutes or less after receiving a dispatch call.
• Able to attend a minimum of 35 hours initial intensive program specific training to be scheduled on weekdays and/or weekends.
• Strong organizational skills, attention to detail, and ability to meet deadlines.
• Excellent written and verbal communication skills.
• Ability to manage and prioritize multiple projects and tasks.
• Must pass background and drug screening.

Why Join Us?

Working at the YWCA of Hawaii Island means becoming part of a supportive, mission-driven team that believes in equity, community, and empowerment. We offer:

• A family-friendly workplace
• Opportunities for growth and professional development
• A chance to make a meaningful difference in the lives of Hawaii Island’s keiki and families
• Equal Opportunity Employer

Be the change you want to see! The YWCA of Hawai’i Island team is committed to moving the organization and its mission—empowering women and eliminating racism—forward. If you share this passion, have fresh ideas, talent, and a desire to serve your community, consider a position at the YWCA.

Full Time employees may be eligible for the following benefits.

• 13 Paid Holidays
• 12 to 21 Days of Paid Vacation
• 12 Days of Paid Sick Leave
• Substantial Discount at our accredited Preschool
• $10,000 Life Insurance (upon hire)
• Enrollment in 403b Retirement (fully vested upon hire)
• Health Insurance (upon eligibility)
• Educational Leave
• Domestic or Sexual Violence Leave

The YWCA of Hawaii Island is an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, ancestry, citizen or veteran/military status or sexual orientation, or the presence of a non-job-related medical condition or disability, or any other legally protected status.