On-Call Concierge - Senior Living Guest Experience

Oakmont Management; Roseville (CA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Medical Dental and Vision benefits

Vacation

Personal Day

Sick Pay

Holidays

Complimentary Meals

Bonus Opportunities

Company Paid Life Insurance

Team Member Discount Program

401k Savings Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Emergency Financial Assistance

Job summary

Oakmont of Roseville, a premier senior living community, seeks a Concierge to greet visitors, fulfill resident requests, and coordinate tours. The role includes multi-line phone duties and clerical support to the administrative team, with emphasis on exceptional resident and guest service.

Candidates should have a high school diploma, strong MS Office skills, and at least 2 years in hospitality or senior living.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Prefer two years of hospitality or senior living experience.
• Excellent customer service skills.
• Proficient with MS Office programs (Word, Excel).
• Strong written and verbal communication with staff, residents and families.
• Criminal background check and health screening required.

Responsibilities

• Greet visitors, fulfill resident requests, arrange tours of the property and provide clerical support to staff.
• Provide residents, guests and visitors with exceptional customer service.
• Answer telephones, route calls clearly and professionally.
• Monitor Emergency Alert System and respond to all calls.
• Manage business center and mail processing.
• Maintain a safe environment following safety standards.
• Encourage teamwork across departments.

Skills

Customer service

Hospitality experience

MS Office

Communication

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

Oakmont of Roseville, a premier senior living community, seeks a Concierge to greet visitors, fulfill resident requests, and coordinate tours. The role includes multi-line phone duties and clerical support to the administrative team, with emphasis on exceptional resident and guest service.

Candidates should have a high school diploma, strong MS Office skills, and at least 2 years in hospitality or senior living.