On-Call Concierge - Luxury Resident Services

Vi Living; Naples (FL); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Exceptional benefits

Generous Paid Time Off - start accruin

401k with company match

Paid maternity and paternity benefits

Award-winning training and development

Tuition Reimbursement

Luxury work environment

Meaningful and rewarding work

Job summary

Vi Living at Bentley Village in Naples, FL is seeking a Concierge to join a premier resident services team. You will welcome and direct residents and guests, answer questions, address simple needs, monitor emergency response, and direct incoming calls.

Qualified applicants should have customer service experience and strong communication skills. CPR and First Aid certifications are required or willing to obtain them; ability to stay calm under pressure and manage multiple tasks is essential.

Qualifications

• Prefer prior experience in a customer service environment.
• Current CPR and First Aid certifications are required or must be willing and able to become CPR and First Aid certified.
• Excellent oral communication skills including a clear speaking voice.
• Excellent organizational skills and ability to manage multiple tasks.
• Ability to deal with stress and act responsibly with good judgment in an emergency situation.
• Ability to use a resident- and customer-focused approach to problem solving.

Responsibilities

• Welcome and direct all residents and guests of the community.
• Answer resident questions; address simple resident needs.
• Monitor the emergency response and other community systems.
• Receive and direct all incoming calls.

Skills

Customer service

Communication

Stress management

Problem solving

Job description

Vi Living at Bentley Village in Naples, FL is seeking a Concierge to join a premier resident services team. You will welcome and direct residents and guests, answer questions, address simple needs, monitor emergency response, and direct incoming calls.

Qualified applicants should have customer service experience and strong communication skills. CPR and First Aid certifications are required or willing to obtain them; ability to stay calm under pressure and manage multiple tasks is essential.