On Call Concierge

MBK Senior Living; Manteca (CA); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Rich benefits package includingMedical

Childcare and eldercare assistance

Flexible spending accounts

Education loan assistance &Scholar

Job summary

MBK Senior Living in Manteca, CA seeks an On Call Concierge to create exceptional first impressions and a welcoming atmosphere for residents, families, and guests. The role offers flexible, part-time hours and an hourly rate of $17.00–$17.50, with opportunities for growth through our mentorship programs and career development.

You'll greet visitors, coordinate with departments, handle calls, and support daily operations in a hospitality-driven environment committed to quality service and

Qualifications

• Customer service orientation required.
• Hospitality mindset and professional demeanor.

Responsibilities

• Warm Welcome & First Impressions: Greet residents, families, visitors with a friendly, professional demeanor.
• Customer Engagement: Direct inquiries, welcome tours, and create a positive resident and guest experience.
• Communication Hub: Answer and route calls promptly and courteously.
• Resident & Family Support: Respond to questions, coordinate with departments to meet needs.
• Community Coordination: Stay informed about daily activities and resident services to share information.
• Operational Support: Assist with reception, mail distribution, and maintaining a welcoming area.

Job description

On Call Concierge

At MBK Senior Living, we’re committed to putting people first – our residents_and_team members. Exceeding expectations and enriching lives drives our day-to-day. And it’s all powered by Yoi Shigoto, a Japanese concept that translates to “good, quality work.” It’s more than a mantra. It’s part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you’re looking for a flexible, part-time job or the pathway to a lasting career, you’ll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you’ll enjoy:

-Impacting lives and building lasting relationships

-Executing exceptional signature programs in dining, fitness, wellness, and care

-A supportive community team that encourages personal and professional growth and celebrates your

success

-A fun-filled, energetic environment that’s centered in hospitality and high-quality service

-Competitive salaries

-Professional development, training, and personal coaching through our Mentor, Buddy, and Executive

Director in Training Programs

-Education loan assistance & scholarships

-Financial and legal services

-Team Member discounts

-Health and Wellness resources

Full-time benefits include:

-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%

-Childcare and eldercare assistance

-Flexible spending accounts

Job Description

Schedule: On Call Concierge Open availability
Hourly Rate: $17.00-$17.50 per Hour

Job Summary:

The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, families, and professionals. Friendly, professional, and service-oriented, the Concierge ensures that every interaction, in person or by phone, reflects MBK’s mission and values.

Duties & Responsibilities:

• Warm Welcome & First Impressions: Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive.
• Customer Engagement: Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests.
• Communication Hub: Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.
• Resident & Family Support: Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.
• Community Coordination: Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.
• Operational Support: Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area.