On-Call Community Support Specialist: Welcoming Admin Pro

UNAVAILABLE; Delaware; On-site; USD 31,684 - 34,440; Part time

Job summary

Catholic Community Services is seeking a Community Support Specialist to help at the front desk, assist visitors, and provide information and referrals in a welcoming, safe environment. This on-call role supports Seattle and Kent locations with up to 19 hours weekly.

The position requires customer service experience, strong communication and organizational skills, and the ability to work with vulnerable populations. Training and on-going support are provided.

Qualifications

• Customer service experience.
• Ability to prioritize competing activities while maintaining a professional and calm attitude.
• Ability to respond and work with people who are vulnerable, including people experiencing poverty or homelessness.
• Excellent communication, organization, and planning skills.
• Basic knowledge of Microsoft Office applications and web navigation.
• Demonstrates mature, responsible judgment in previous positions held.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Willingness to support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Must have reliable form of communication and ability to respond in a timely fashion to shift requests.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Criminal history background checks are required prior to employment.

Responsibilities

• Maintain a Welcoming, Orderly, and Safe Environment: greet staff, clients, and guests; maintain lobby and public areas; answer phones; check and send emails; maintain a tidy workspace; provide crisis intervention; notify supervisor of escalated situations; respond to emergencies; enforce building policies; open and close procedures.
• Provide Administrative and Program Support: assist with flexible assignments; answer multi-line phones; maintain resources; monitor appointments; process mail and deliveries; perform clerical duties; assist with events; arrange room reservations; handle vendor and staff checks.
• AdditionalResponsibilities: attend trainings; respond to changes; perform other related tasks; follow CCS policies and procedures.

Skills

Customer service

Communication

Organization

Cultural competence

Tools

Microsoft Office

Job description

Catholic Community Services is seeking a Community Support Specialist to help at the front desk, assist visitors, and provide information and referrals in a welcoming, safe environment. This on-call role supports Seattle and Kent locations with up to 19 hours weekly.

The position requires customer service experience, strong communication and organizational skills, and the ability to work with vulnerable populations. Training and on-going support are provided.