On-Call Community Caseworker & Programs Facilitator

The Salvation Army; Carbondale (PA); On-site; USD 18,000 - 19,000; Part time

Job summary

The Salvation Army is seeking a Caseworker/Program Facilitator to serve the Carbondale Service Unit, helping to develop and maintain programs and foster strong community relations. This on-call role covers 19 hours per week and reports to the Regional Manager.

You will respond to inquiries, handle intake and referrals, and collaborate on seasonal campaigns while ensuring client confidentiality and program effectiveness in Lackawanna County.

Qualifications

• High School Education with 3 years experience and/or extensive work history in diversified setting.
• Working knowledge of computer programs: Microsoft Windows, Word, Power Point, Excel, and Outlook.
• Excellent telephone and all other communication skills.
• Ability to work compassionately and effectively with persons seeking assistance.
• As a Mandated Reporter, training on recognizing and reporting child abuse per PA Act 153 with recurrency every five years.
• Must understand and support the Mission of The Salvation Army.

Responsibilities

• Respond courteously and promptly to all communications, provide intake and referral services for Salvation Army clients through the Carbondale Service Unit and surrounding areas, ensuring confidentiality of all client information.
• Provide monthly statistical reports to the Regional Manager and attend regular Service Unit Committee meetings, working with the chairperson of the Carbondale Unit Committee.
• Provide intake for The Journey of Hope Program, assist in organizing seasonal programs and create others as needed (Camp recruitment, Back To School, monthly food distribution, Red Kettle Campaign).
• Oversee training of new employees or volunteers, maintain good relations with other community agencies, and prioritize work with quick response in the field.
• Attend other local agency meetings as necessary to improve outreach and effectiveness for the Carbondale Service Unit.
• Perform all other duties as assigned by the Regional Manager.

Skills

Excellent communication skills

Compassionate care

Education

High School diploma or GED with 3 years experience

PA Act 153 mandated reporter training

Tools

Microsoft Windows

Word

PowerPoint

Excel

Outlook

Job description

The Salvation Army is seeking a Caseworker/Program Facilitator to serve the Carbondale Service Unit, helping to develop and maintain programs and foster strong community relations. This on-call role covers 19 hours per week and reports to the Regional Manager.

You will respond to inquiries, handle intake and referrals, and collaborate on seasonal campaigns while ensuring client confidentiality and program effectiveness in Lackawanna County.