On-Call Butler Concierge for Luxury Guest Services

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking a Coordinator – Butler to deliver exceptional guest service for guests assigned to Butler service. You will greet guests, take orders in the POS, coordinate with Butlers, and maintain accurate guest profiles to personalize service.

Responsibilities include liquor management, transportation bookings, and cross‑department collaboration to fulfill guest requests. You will work in a fast‑paced luxury environment and adapt to varying shifts.

Qualifications

• Two years of service experience in a luxury hotel, casino, restaurant, or related hospitality field.
• Experience with Point of Sale (POS) systems.
• Strong English communication skills, both written and spoken.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to lift up to 50 pounds and move about the property as needed.

Responsibilities

• Answers all phone calls and SMS messages promptly following service standards.
• Accurately takes and enters guest orders into the POS system and coordinates with Butlers.
• Manages liquor-related tasks, including tracking, inventory, and shipments.
• Books and confirms guest transportation requests.
• Maintains and updates departmental information for accurate guest services.

Skills

POS systems

Guest services

Communication

Team collaboration

English fluency

Education

High school diploma or equivalent

Job description

The Venetian Resort Las Vegas is seeking a Coordinator – Butler to deliver exceptional guest service for guests assigned to Butler service. You will greet guests, take orders in the POS, coordinate with Butlers, and maintain accurate guest profiles to personalize service.

Responsibilities include liquor management, transportation bookings, and cross‑department collaboration to fulfill guest requests. You will work in a fast‑paced luxury environment and adapt to varying shifts.