Luxury Villa Concierge Butler

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 25,000 - 39,000; Full time

Job summary

Wynn Resorts in Las Vegas seeks a Villa Service Butler to deliver exceptional personalized service to Villa Suite guests, anticipate needs, and manage multiple tasks with discretion while upholding Wynn standards.

You will handle villa setups, guest arrivals, in-room services, food and beverage delivery, concierge bookings, transportation coordination, and clear, professional communication with hosts and guests.

Qualifications

• Minimum 2 years in Food and Beverage, preferably in fine dining or luxury hospitality.
• Able to work well in a team and maintain a courteous demeanor.
• Positive attitude and calm under pressure during busy periods.
• Willingness to learn new processes and guest service approaches.
• Excellent communication and English language skills; additional languages a plus.
• Willing to work flexible shifts and cover all operation hours as needed.

Responsibilities

• Responsible for preparing and setting-up arrival Villas/Suites and/or Gaming Salons according to guest or Host preferences.
• Ensuring all Villa/Suite set-ups, inspections, tours, and restocks are completed according to Villa Services standards.
• Greeting and escorting guests to and from their Villa/Suite and their preferred destinations.
• Performing and facilitating all valet services including unpacking/packing luggage, laundry, dry cleaning, pressing and shoe polishing.
• Arrange all in-room or Spa and Salon services.
• Responsible for all Food & Beverage services in the Villas/Suites and Gaming Salons including picking up, delivering, and serving food & beverage orders; bartending; bussing; organizing and coordinating cocktail events or receptions.
• Coordinates transportation pick-ups or drop-offs and procures off-property guest requests.
• Arranges Concierge and Business Service needs including reservations; setting up Wi-Fi connections; packaging and shipping; photocopy and printing.

Skills

Food & Beverage experience

Team player

Excellent communication

English proficiency

Adaptability

Guest service orientation

Education

High school diploma or equivalent

Job description

Wynn Resorts in Las Vegas seeks a Villa Service Butler to deliver exceptional personalized service to Villa Suite guests, anticipate needs, and manage multiple tasks with discretion while upholding Wynn standards.

You will handle villa setups, guest arrivals, in-room services, food and beverage delivery, concierge bookings, transportation coordination, and clear, professional communication with hosts and guests.