On Call Banquet Server

HHM Hospitality; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Banquet Server at a leading hospitality firm. In this role, you'll set up banquet rooms and ensure exceptional guest service by serving food and beverages according to established standards. Your responsibilities will include attending meetings to understand event details, replenishing beverages, and maintaining guest satisfaction throughout the event. This position offers a clear growth path from Banquet Captain to Banquet Manager, making it an exciting opportunity for those looking to advance in the hospitality industry. If you're passionate about service and eager to learn, this role is perfect for you.

Qualifications

• Experience in food service is a plus.
• Must be able to remember and recite menu items.

Responsibilities

• Set up banquet rooms and serve food/beverages as per guest expectations.
• Respond to guest requests and resolve complaints promptly.

Skills

Food service experience

Ability to remember and recite menu items

Education

High School diploma or equivalent

Job description

Overview

Opportunity: Banquet Server

Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards.

Your Growth Path

Banquet Captain – Assistant Banquet Manager –Banquet Manager

Your Focus

• Set up banquet room as instructed by supervisor.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
• Respond to guest special requests and resolve guest complaints.
• Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent.
• Food service experience a plus.
• Ability to remember and recite menu items.

Work Environment and Context

• Work schedule varies and will include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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