On Call Banquet Server

Mandarin Oriental Hotel Group Limited; Boston (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Meals on duty

Uniform laundering

Discounted colleague parking

MOstay program

Health & Wellness program

Job summary

Mandarin Oriental Boston is seeking a Banquet Server to uphold service and product standards with exceptional guest care throughout banqueting events. Based in our Boston property, you will report to the Assistant Food & Beverage Manager and support a luxury service standard.

Responsibilities include setting tables, delivering correct orders, clearing courses, communicating dietary requests, preparing mise en place, and maintaining clean back-of-house areas while monitoring guest

Qualifications

• Two years’ experience in a similar position in a luxury hotel property.

Responsibilities

• Provide excellent service at all times to our guests.
• Set up tables as per brand standard.
• Professionally deliver correct orders to guest tables.
• Efficiently clear tables between courses throughout the event.
• Anticipate guest needs and respond to all requests with urgency.
• Communicate with the kitchen for any guests’ special request and dietary requirements.
• Prepare the pantry and assigned side station with sufficient Mise en Place.
• Maintain back of the house areas, ensuring they are neat, tidy, clean and safe.
• Continuously monitor assigned section for maximum guest satisfaction.
• Other duties as assigned by management.

Skills

Two years’ luxury hotel experience

Job description

About the job

Based at the Mandarin Oriental, Boston within the Banquets Department in Boston, Massachusetts, the Banquet Server is responsible to achieve service and product delivery standards with a high degree of client care and service throughout the banqueting event experience.

The Banquet Server reports to the Assistant Food & Beverage Manager.

As Banquet Server, you will beresponsiblefor the following duties:

• Provide excellent service at all times to our guests.
• Set up tables as per brand standard.
• Professionally deliver correct orders to guest tables.
• Efficiently clear tables between courses throughout the event.
• Anticipate guest needs and respond to all requests with urgency.
• Communicate with the kitchen for any guests’ special request and dietary requirements.
• Prepare the pantry and assigned side station with sufficient Mise en Place.
• Maintain back of the house areas, ensuring they are neat, tidy, clean and safe.
• Continuously monitor assigned section for maximum guest satisfaction.
• Other duties as assigned by management.

As Banquet Server, weexpectfrom you:

• A minimum of two years’ experience in a similar position in a luxury hotel property
• Reading, writing, and oral proficiency in the English language
• Willing to work a flexible on-call schedule to include weekends and holidays
• Able to work in a fast-paced, dynamic operation
• Ability to walk and stand for the majority of shift. Ability to regularly lift, push, and pull up to 40 pounds

Compensation

The hourly rate of pay for this position is $17.45 plus gratuity.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Local Benefits

• A competitive salary and benefits package
• Meals served while on duty
• Daily laundering of uniforms
• Discounted colleague parking available

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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