On-Call Banquet Captain & Events Lead

Northwood Hospitality; Charlotte (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Hotel Discounts

Paid Time Off

Employee Assistance

Job summary

Northwood Hospitality is seeking an On-Call Banquet Captain in Charlotte, NC to deliver exceptional guest service during meetings, weddings, and events, with shifts in banquet and regular serving responsibilities.

This role is a transition position designed to evolve into a full-time role as business needs and scheduling allow. The candidate should be dependable, professional, and able to thrive in a fast-paced hospitality environment while upholding service standards.

Qualifications

• Proven experience as Banquet Captain in a hotel or catering environment.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of food and beverage service standards.
• Proficiency with point-of-sale systems and other relevant software.

Responsibilities

• Work assigned banquet shifts and assist with setup, execution, and breakdown of events.
• Serve food and beverages according to event specifications and hotel standards.
• Assist with buffet service, plated meals, receptions, and other banquet functions.
• Set up banquet rooms, including tables, chairs, linens, place settings, and décor.
• Assist with breakdown and cleaning of banquet spaces after events.
• Coordinate event setup, service, staff assignments, and guest needs when on Banquet Captain shift.
• Communicate with Banquet Manager, Captain, culinary team, and other departments to ensure successful events.
• Work regular serving shifts in the hotel's food and beverage outlets as assigned.
• Provide attentive and courteous table service to guests.
• Take and deliver food and beverage orders accurately and efficiently.
• Replenish food, beverages, and supplies as needed.
• Clear tables and maintain clean dining and service areas.
• Follow all service standards and procedures.

Skills

Leadership

Organization

Communication

Multitasking

POS Systems

Flexibility

Education

High School Diploma

College coursework in related field

Tools

POS Software

Job description

Northwood Hospitality is seeking an On-Call Banquet Captain in Charlotte, NC to deliver exceptional guest service during meetings, weddings, and events, with shifts in banquet and regular serving responsibilities.

This role is a transition position designed to evolve into a full-time role as business needs and scheduling allow. The candidate should be dependable, professional, and able to thrive in a fast-paced hospitality environment while upholding service standards.