Omnichannel Strategy Lead, Commercialized Solutions

Partners in Digital Health; Northern (KY); Hybrid; USD 83,000 - 183,000; Full time

Job summary

CVS Health is seeking a Senior Manager to define and execute omnichannel commercialized solutions strategy focused on digital order journeys, customer tools, education, and clinical support. You will work across digital product, engineering, store operations, marketing and analytics to deliver high-value, customer-centric health experiences.

The role requires building partnerships, leading a small team, and translating insights into scalable programs that drive patient care and business growth.

Qualifications

• 5+ years in healthcare strategy or related fields.
• 2+ years leading and developing colleagues.
• 3+ years in business case development, roadmaps or bringing technology solutions to life.
• Travel – ability to travel up to 10% of time, as needed

Responsibilities

• Lead diagnosis, solution development, and planning of multiple new strategic initiatives that incorporate the company’s assets and delivery methods.
• Develop strategic perspective on an existing or new enterprise pharmacy opportunity, including sizing and market assessment, risks/benefits and growth strategies.
• Partner with technology teams to implement novel solutions enabling pharmacy teams to better serve patients and manage ongoing success of these solutions.
• Define success metrics, measurement frameworks, and outcomes validation plans before program launch to ensure impact can be measured.
• Develop evidence packages demonstrating clinical, operational, and financial value for stakeholders and partners.
• Lead pilot evaluation activities and generate credible proof points to support scaling and growth.
• Create executive-ready stories and decks summarizing findings and recommendations for leadership.
• Lead and motivate a team of juniors, setting direction and prioritizing work.
• Perform quantitative analyses to answer key questions and provide feedback to teammates.
• Adapt between player and coach roles to achieve results

Skills

Healthcare strategy

Management consulting

Product management

Healthcare technology

Business development

Education

Bachelor's degree

Job description

CVS Health is seeking a Senior Manager to define and execute omnichannel commercialized solutions strategy focused on digital order journeys, customer tools, education, and clinical support. You will work across digital product, engineering, store operations, marketing and analytics to deliver high-value, customer-centric health experiences.

The role requires building partnerships, leading a small team, and translating insights into scalable programs that drive patient care and business growth.