Omnichannel Sales Ops Manager

High Camp; Golden (CO); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Bi-annual performance bonus

Annual company bonus

Unlimited PTO

Medical, dental and vision insurance

401(k) with up to 5% company match

Monthly cell phone stipend

Remote‑first

Job summary

High Camp is seeking a Sales Operations Manager to translate commercial priorities into reliable systems, data, workflows, and cross‑functional execution across DTC, wholesale, corporate, marketplaces, and key accounts. The right candidate combines systems aptitude with strong operational judgment.

The role includes hands‑on administration and coordination, balancing strategic projects with day‑to‑day tasks to keep operations organized and moving forward.

Qualifications

• 4+ years in sales operations, business systems, fulfillment operations, or a comparable cross‑functional role.
• Demonstrated experience supporting business‑software implementations, integrations, migrations, or major workflow changes.
• Ability to communicate effectively with developers, implementation consultants, and software vendors to translate technical details into business impact.
• Working knowledge of omnichannel order management, fulfillment, inventory, shipping, SKU setup, pricing, and launch operations.
• Self‑starter capable of managing multiple workstreams and external partners with limited oversight.

Responsibilities

• Oversee day-to-day administration, integrations, and performance for ERP, Shopify, 3PL platforms, customer service tools, marketplaces, and reporting systems.
• Translate business needs into user stories, process maps, and data mappings; lead UAT, defect tracking, and release readiness with developers and vendors.
• Investigate workflow and data failures to resolution while maintaining comprehensive integration maps and SOPs.
• Manage SKU setup, product attributes, pricing, tags, and fulfillment logic across all channels to ensure cross‑platform data integrity.
• Act as operational liaison for go‑to‑market execution, aligning cross-functional teams on timelines, dependencies, and launch readiness.
• Equip sales reps and external retail partners with price sheets, collateral, samples, assets, and product data.
• Coordinate daily operations with 3PLs and warehouses, tracking aging orders, inventory discrepancies, transfers, and shipping exceptions.
• Administer CS ticketing systems, live chat, routing rules, and automated workflows.
• Support full‑scope event operations with the Sales Director, including booth service orders, budget tracking, freight delivery, material handling, and storage.

Skills

Systems optimization

ERP systems

Data governance

Omnichannel fulfillment

Cross-functional collaboration

Tools

Shopify Plus

ERP

WMS/3PL integrations

Ticketing platforms

Live-chat platforms

CRM tools

BI/reporting platforms

Marketplace channels

Job description

High Camp is seeking a Sales Operations Manager to translate commercial priorities into reliable systems, data, workflows, and cross‑functional execution across DTC, wholesale, corporate, marketplaces, and key accounts. The right candidate combines systems aptitude with strong operational judgment.

The role includes hands‑on administration and coordination, balancing strategic projects with day‑to‑day tasks to keep operations organized and moving forward.