Sales Operations Manager

High Camp; San Rafael (CA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Biannual performance bonus

Annual company bonus

Unlimited PTO

13 paid holidays

Medical, dental and vision insurance

401(k) with up to 5% company match

Monthly cell phone stipend

Remote-first

Job summary

High Camp is seeking a Sales Operations Manager to translate commercial priorities into reliable systems, data, and workflows across DTC, wholesale, and marketplaces. You will partner with the Head of Sales Operations to drive cross‑functional execution and scale operations for a lean, growing company.

The role blends hands‑on admin with strategic systems work—ERP implementations, fulfillment coordination, pricing audits, and trade‑show logistics—while maintaining accuracy and ownership.

Qualifications

• 4+ years in sales operations, business systems, or similar cross-functional roles.
• Experience supporting software implementations, integrations, or major workflow changes.
• Ability to translate technical details into business impact for developers and vendors.
• Knowledge of omnichannel order management, fulfillment, inventory, pricing, and launch operations.
• Self-starter capable of managing multiple workstreams with limited oversight.

Responsibilities

• Oversee day-to-day administration, integrations, and performance for ERP, Shopify, 3PL platforms, customer service tools, marketplaces, and reporting systems.
• Translate business needs into user stories, process maps, and data mappings; lead UAT, defects, and release readiness with vendors.
• Investigate workflow and data failures; maintain integration maps and SOPs.
• Manage SKU setup, product attributes, pricing, tags, and fulfillment logic across channels.
• Coordinate go‑to‑market timelines, dependencies, and launch readiness with cross-functional teams.
• Equip sales reps and partners with price sheets, collateral, assets, and product data.
• Coordinate daily operations with 3PLs/warehouses; track aging orders and shipping exceptions.
• Administer CS ticketing systems, live chat, routing rules, and automated workflows.
• Support full‑scope trade show operations with the Sales Director, including budget and logistics.

Skills

ERP systems

Shopify Plus

WMS/3PL integrations

CRM tools

BI/reporting platforms

Data governance

UAT & testing

Cross-functional collaboration

Tools

Shopify Plus

ERP

WMS/3PL

CRM software

BI tools

Job description

About The Job

The Sales Operations Manager serves as the day-to-day execution partner to the Head of Sales Operations, translating commercial priorities into reliable systems, data, workflows, and cross-functional execution across every sales channel (DTC, wholesale, corporate/customization, marketplaces, and key accounts).

The Sales Operations Manager serves as the day-to-day execution partner to the Head of Sales Operations, translating commercial priorities into reliable systems, data, workflows, and cross-functional execution across every sales channel (DTC, wholesale, corporate/customization, marketplaces, and key accounts).

The right candidate combines systems aptitude with strong operational judgment. They are comfortable moving between supporting an ERP implementation, a fulfillment exception, a product-launch checklist, a ticketing automation, a pricing audit, and trade-show logistics—while maintaining accuracy, ownership, and follow-through.

As part of a lean, growing company, this role also includes hands‑on administrative and coordination responsibilities. The successful candidate must be comfortable balancing strategic projects and systems work with the detailed day-to-day tasks required to keep operations organized and moving forward.

What you'll own

• Systems Administration & Tech Stack: Oversee day-to-day administration, integrations, and performance for ERP, Shopify, 3PL platforms, customer service tools, marketplaces, and reporting systems.
• Technical Requirements & Testing: Translate business needs into user stories, process maps, and data mappings. Lead user acceptance testing (UAT), defect tracking, and release readiness with developers and vendors.
• Troubleshooting & Documentation: Investigate workflow and data failures to resolution while maintaining comprehensive integration maps and SOPs.
• Omnichannel Data Governance: Manage SKU setup, product attributes, pricing, tags, and fulfillment logic across all channels to ensure cross-platform data integrity.
• GTM & Launch Orchestration: Act as operational liaison for go‑to‑market execution, aligning cross-functional teams (Product, Marketing, Sales, Finance, Fulfillment) on timelines, dependencies, and launch readiness.
• Sales & Channel Enablement: Equip sales reps and external retail partners with price sheets, collateral, samples, assets, and product data.
• Fulfillment & Warehouse Operations: Coordinate daily operations with 3PLs and warehouses, actively tracking aging orders, inventory discrepancies, transfers, and shipping exceptions.
• Customer Experience Optimization: Administer CS ticketing systems, live chat, routing rules, and automated workflows.
• Trade Show & Event Logistics: Support full‑scope event operations with the Sales Director, including booth service orders, budget tracking, freight delivery, material handling, and storage.

The experience you'll bring

Required:

• 4+ years of progressive experience in sales operations, business systems, fulfillment operations, or a comparable cross‑functional role.
• Demonstrated experience supporting business‑software implementations, integrations, migrations, or major workflow changes.
• Ability to communicate effectively with developers, implementation consultants, and software vendors to translate technical details into business impact.
• Working knowledge of omnichannel order management, fulfillment, inventory, shipping, SKU setup, pricing, and launch operations.
• Self‑starter capable of managing multiple workstreams and external partners with limited oversight.
• Location: Remote‑friendly across the U.S., with hybrid co‑working options available in Bozeman, MT, San Rafael, CA, or Golden, CO (our three office hubs).
• Travel Requirements: 2 team retreat/collaboration trips per year to a hub location, plus 2–3 additional business trips as needed (e.g., fulfillment center visits, trade shows).

Preferred

• Hands‑on experience with Shopify Plus, ERP, WMS/3PL integrations, ticketing/live‑chat platforms, CRM tools, BI/reporting platforms, or marketplace channels.
• Understanding of APIs, webhooks, EDI, middleware, data mapping, UAT, and change‑management processes.
• Background in consumer products, retail, wholesale, or e‑commerce.

Salary and benefits

• Expected base salary range: $80k–$110k. Offered compensation will vary based on geographic location, relevant experience, domain knowledge, and interview performance.
• Eligible for bi‑annual performance bonus and annual company bonus
• Unlimited PTO and 13 paid holidays
• Medical, dental and vision insurance
• 401(k) with up to 5% company match
• Monthly cell phone stipend
• Remote‑first

Additional details

High Camp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. Applicants must be currently authorized to permanently work in the United States. At this time, we are not able to sponsor employment visas or provide relocation assistance for this role.